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Description

We are looking for a dedicated Customer Service Representative to join our team in El Paso, Texas. This is a contract-to-permanent opportunity, offering a stable work environment with regular weekday hours and no nights or weekends. You will play a key role in ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Handle both inbound and outbound calls to assist customers with inquiries and concerns.

• Provide accurate information regarding company services and resolve customer issues promptly.

• Maintain detailed and organized records of customer interactions and transactions.

• Work collaboratively with team members to ensure customer needs are met efficiently.

• Follow company guidelines and procedures to deliver consistent and high-quality service.

• Participate in on-the-job training to enhance skills and improve performance.

• Uphold high standards in communication and customer engagement.

• Identify opportunities to improve processes and contribute to team success.

• Adapt to evolving customer needs and company objectives.

• Ensure compliance with health and safety policies, including vaccination requirements.

Requirements • Previous experience in customer service, preferably in a call center environment.

• Strong communication skills, both verbal and written.

• Ability to handle high call volumes while maintaining a positive attitude.

• Proficiency in using computer systems and customer service software.

• Detail-oriented with excellent organizational skills.

• Ability to work effectively as part of a team.

• Willingness to complete training and continuously improve skills.

• Must meet vaccination requirements to ensure a safe workplace. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .