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Description We are looking for a motivated and empathetic Customer Service Representative to join our team in St. Petersburg, Florida. In this role, you will serve as a key point of contact for clients, ensuring their needs are met with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic organization.

Responsibilities:

• Act as the first point of contact for clients and visitors, providing a welcoming and positive experience.

• Manage client check-in and check-out processes efficiently while maintaining accurate records.

• Handle payment collection, issue receipts, and balance cash drawers at the end of each shift.

• Update client information during appointments and ensure all records are current.

• Schedule appointments for clients and confirm future visits, including follow-up calls for missed sessions.

• Collaborate with clinical staff to maintain smooth client flow through scheduled services.

• Perform opening and closing procedures as required, ensuring all tasks are completed.

• Assist with resolving pending client issues and provide support where needed.

• Distribute and collect client satisfaction surveys to gather valuable feedback.

• Ensure accurate data entry into systems by adhering to department procedures. Requirements • Proven experience in customer service, preferably in a healthcare or behavioral health setting.

• Strong communication skills, with the ability to handle inquiries professionally via phone and email.

• Proficient in data entry and scheduling systems, with attention to detail.

• Familiarity with Microsoft Office applications, including Excel and Word.

• Ability to manage inbound and outbound calls effectively.

• Skilled in handling payments and maintaining financial records accurately.

• Experience in coordinating appointments and managing schedules.

• Demonstrated ability to work collaboratively in a team-oriented environment. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .