• Customer Service Representative

    Robert Half Office Team (Indianapolis, IN)


    Description

    We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract to permanent role, you will provide exceptional support to customers by handling inquiries, processing membership renewals, and ensuring the highest level of service for veterans. This position requires a detail-oriented demeanor and the ability to work efficiently in a high-volume call environment.

    Responsibilities:

    • Respond promptly to customer inquiries and provide accurate information regarding memberships and services.

    • Manage high call volumes during peak periods, handling up to 150 calls per day.

    • Process membership renewals and document customer interactions with precision and attention to detail.

    • Perform data entry tasks, including recording conversations and maintaining accurate records.

    • Utilize software tools such as Microsoft Word and Excel to complete administrative tasks and reports.

    • Ensure a detail-oriented and courteous manner when interacting with customers, addressing their needs effectively.

    • Collaborate with team members to streamline processes and improve service delivery.

    • Uphold business casual dress code standards to maintain a detail-oriented work environment.

    Requirements

    Requirements:

    • Proven experience in customer service or a related field.

    • Proficiency in basic office software, including Word and Excel.

    • Strong data entry skills, including numeric input with high accuracy.

    • Ability to handle high call volumes and multitask in a fast-paced environment.

    • Excellent verbal and written communication skills.

    • Familiarity with call center operations is preferred.

    • Detail-oriented demeanor and adherence to business casual attire.

    • Ability to work independently while contributing to team goals.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .