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Description

We are looking for an experienced AR/Collections Specialist to join our team on a contract-to-permanent basis in Palm Beach Gardens, Florida. This role involves managing business accounts, ensuring timely collection of overdue invoices, and maintaining strong relationships with both clients and internal teams. The ideal candidate will be proactive, detail-oriented, and skilled at resolving disputes to minimize credit risk and bad debt.

Responsibilities:

• Monitor assigned customer accounts and actively follow up on overdue invoices to ensure timely payments.

• Investigate and resolve customer queries, disputes, and complaints to maintain positive client relationships.

• Collaborate daily with Customer Service and Sales teams to address account-related issues and streamline communication.

• Document collection efforts and maintain organized customer files using designated tools.

• Assess and analyze customer accounts daily to make informed decisions regarding order holds and credit limits.

• Identify and escalate high-risk accounts or uncollectible debts to management for review.

• Prepare and complete administrative tasks and ad hoc reports as assigned.

• Support management in implementing process improvements and service enhancement initiatives.

• Provide backup support across teams during peak periods or absences.

• Maintain compliance with finance policies and procedures while meeting established performance metrics.

Requirements • Strong customer service skills with the ability to handle inquiries professionally and effectively.

• Excellent communication abilities, both written and verbal.

• Proven problem-solving and organizational skills to manage competing priorities.

• Ability to work under pressure and maintain a positive, proactive attitude.

• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.

• Experience with accounting software systems, CRM tools, and collections processes.

• High school diploma required; Associate degree preferred.

• Minimum of three years’ experience in customer service, credit, or collections roles.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .