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Description

We are looking for a Membership Supervisor to join our team in the South Amboy, New Jersey area. In this role, you will assist in managing the daily operations of a fitness center, including direct management of membership services, administrative tasks, and other essential functions to ensure smooth facility operations. You will collaborate closely with the Site Director and other departments to maintain high standards of service and efficiency for all members.

Responsibilities:

• Supervise membership services, ensuring excellent customer engagement and seamless onboarding processes.

• Oversee administrative tasks, including billing, customer contracts, and other operational activities.

• Monitor facility operations and address any issues to maintain a safe and welcoming environment.

• Assist in managing social media platforms to enhance community engagement and promote the center's offerings.

• Support the Site Director in implementing policies and procedures for efficient facility management.

• Develop strategies to improve customer satisfaction and retention.

• Coordinate with team members to ensure consistent delivery of services across all departments.

• Track and report on membership trends and operational metrics to inform decision-making.

• Handle customer inquiries and resolve concerns promptly and professionally.

• Ensure compliance with organizational guidelines and industry standards.

Requirements

• Proven experience in customer service or membership management roles.

• Strong skills in social media community management to drive engagement.

• Familiarity with billing processes and customer contracts.

• Excellent organizational and multitasking abilities.

• Effective communication skills, both written and verbal.

• Ability to collaborate with team members and leadership effectively.

• Detail-oriented approach to managing administrative tasks.

• Strong problem-solving skills to address operational challenges.

Benefits Offered:

+ Medical

+ Dental

+ Paid Time Off

+ Paid Sick Time

+ Pension/Retirement Plan

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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