• ITSM Project Manager

    Robert Half Technology (Eugene, OR)


    Description

    Robert Half is seeking an experienced ITSM Project Manager to lead a TeamDynamix ITSM implementation for a local government client. This role will own end-to-end project delivery, drive process and organizational change, and ensure alignment across IT, the Service Desk, and external vendors.

     

    Contract: Long-term contract (with potential for extension)

     

    Schedule: Monday-Friday (~30 hours weekly)

    Key Responsibilities

    + Lead the full implementation of TeamDynamix (ITSM) within a 12-month timeline.

    + Own end-to-end project delivery, including workflow scoping, implementation planning, and knowledge base transformation.

    + Ensure system integrations (e.g., SCCM, Intune, and other supporting platforms) are fully connected and functioning as intended.

    + Define, configure, and optimize ITSM workflows to support end-to-end service management processes.

    + Scope and support new onboarding and service request processes within TeamDynamix.

    + Maintain a detailed and well-organized project plan, tracking milestones, dependencies, risks, and timelines.

    + Act as the primary bridge between IT, the Service Desk, and vendors to align priorities, deliverables, and timelines.

    + Partner with vendors to ensure solutions meet business needs while staying within budget constraints.

    + Continuously assess project progress, identify gaps or risks, and recommend corrective actions.

    + Drive change management efforts, supporting user adoption and stakeholder alignment across teams.

    Requirements

    + Proven experience managing ITSM projects, with direct exposure to TeamDynamix or comparable ITSM platforms.

    + Strong background leading system implementations involving workflows, integrations, and process change.

    + Demonstrated project scoping skills, including defining timelines, deliverables, and resource requirements.

    + Experience working cross-functionally with IT teams, Service Desk operations, and external vendors.

    + Ability to manage projects within defined budgets and cost constraints.

     

    Nice-to-Haves

     

    + Hands-on experience implementing or configuring TeamDynamix ITSM.

    + Familiarity with integrations such as SCCM and Intune.

    + Experience transforming or supporting a knowledge base within an ITSM platform.

    + Background working in complex environments with multiple integrated systems and vendors.

     

    Soft Skills

     

    + Strong change management and communication skills.

    + Highly organized with the ability to hold teams accountable.

    + Collaborative team player who is driven, patient, and effective when managing large, multi-stakeholder initiatives.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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