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Description • Order management, handling logistics move

• CPG supplier based position

• CSR practices and policies

• Analytical skills

• Orders will be in EDI

• RMA - return authorization

Focus Responsibilities:

• Maximize the cost efficiency of customer shipments by optimizing ship with opportunities

• Track efficiency gains of ship with functionality and provide updates to customer service and cross functional stakeholders

General Responsibilities:

• Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers and Customers) until the orders are delivered to the customers.

• Maximize on-time shipping, delivery and fill rates

• Process orders using SAP Order Management.

• Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve

• Minimize OS& Ds and customer claims for non-compliance

• Meet with key customers to review performance and address issues.

• Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners.

• Create reports and analysis to support customer service & logistics

• Support EDI interfaces with customers.

• Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers.

• Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers.

• Manage returns, credit and claims processes.

• Initiate and support continuous process improvement.

• Analyze and propose improvements to overall cost-to-serve for key accounts

Who we are looking for:

• Strong SAP and ATP required

• Advanced Microsoft Excel Skills (Vlookup, Pivot Tables a must)

• VMI Direct experience or knowledge a plus

• College degree in a Business discipline

• Minimum of 3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage

• Well organized with attention to detail

• Ability to work well in a group and independently

• Solid understanding of transportation, warehousing and supply chain best practices

• Strong follow up skills

• Ability to work under pressure with specific deadlines while multi-tasking

• Ability to set priorities and solve problems

• Effective influencing skills

• Experience with VMI and EDI a plus

• Some travel required Requirements Analytics, Track Shipments, Purchase Orders, SAP, Order Entry, Microsoft Excel, CPG TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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