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Description

We are looking for a dedicated and compassionate Call Center Specialist to join our team in San Diego, California. This contract-to-hire position offers the opportunity to make a meaningful impact by assisting individuals and communities through exceptional customer service and resource connection. In this role, you will serve as the vital link between clients and the services they need, ensuring every interaction is handled with care and professionalism.

Responsibilities:

• Respond to incoming calls and inquiries, providing accurate information and guiding clients to appropriate resources or assistance.

• Record all client interactions thoroughly and promptly using web-based systems.

• Stay informed about community services, resources, and programs to provide up-to-date support.

• Collaborate with colleagues and internal teams to address client needs effectively and efficiently.

• Maintain a high level of professionalism and empathy in all communications.

• Utilize various software tools, including CRM systems, to manage client interactions and data.

• Assist clients with billing and benefit-related questions, ensuring clarity and resolution.

• Handle customer concerns and resolve issues with sensitivity and attention to detail.

• Provide bilingual support in Spanish and English when necessary to serve diverse populations.

• Support ongoing improvements to processes and systems to enhance client experiences.

Requirements

• Associate’s degree or higher preferred; equivalent experience combined with education beyond high school will also be considered.

• Minimum of 1 year of experience in a call center or customer service role.

• Background in public health, social work, psychology, sociology, criminology, or related social sciences is advantageous.

• Strong verbal and written communication skills are essential.

• Proficiency in web-based systems, CRM platforms, and standard office software such as Word, Excel, and PowerPoint.

• Ability to assist customers effectively with billing, benefits, and general inquiries.

• Bilingual proficiency in Spanish and English is highly preferred

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .