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Description We are looking for a dedicated Mortgage Assistant to join our team in Phoenix, Arizona. This long-term contract position offers an opportunity to work in a dynamic environment, assisting homeowners with mortgage solutions while addressing default-related issues. The ideal candidate will bring expertise in loss mitigation and mortgage servicing while demonstrating exceptional organizational and communication skills.

Responsibilities:

• Assess homeowners' qualifications for various mortgage assistance programs and propose suitable solutions.

• Facilitate negotiations for workout agreements and create trial, repayment, or forbearance plans tailored to individual needs.

• Monitor foreclosure and pre-foreclosure activities, ensuring timely review of mortgage assistance production reports and other relevant data.

• Collaborate with team members to manage default-related reports and maintain compliance with industry standards.

• Provide exceptional support in handling escalated delinquent accounts, ensuring prompt resolution.

• Stay informed about foreclosure and bankruptcy procedures to effectively assist clients.

• Perform accurate documentation and tracking of loss mitigation agreements and related activities.

• Deliver consistent updates and reports to stakeholders while meeting deadlines.

• Maintain a high level of attention to detail in all tasks and communications.

• Take on additional responsibilities as assigned to support team objectives. Requirements • At least 1 year of experience in collections or loss mitigation.

• High school diploma or equivalent educational qualification.

• Prior experience in mortgage servicing, portfolio management, or default servicing.

• Familiarity with loan modifications, forbearances, and national real estate management processes.

• Strong oral and written communication skills with the ability to convey complex information clearly.

• Proven ability to solve problems and handle multiple tasks efficiently.

• Exceptional organizational skills with attention to detail.

• Ability to work independently in a fast-paced environment while maintaining productivity. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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