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Description

We are looking for a Patient Accounts Specialist to join our team in Vancouver, Washington. In this role, you will handle various aspects of patient account management, including billing inquiries, refunds, and collections, while maintaining the highest standards of professionalism and confidentiality. This position is vital in ensuring seamless communication with patients and insurance providers, contributing to the overall efficiency of the revenue cycle.

Responsibilities:

• Address patient inquiries related to billing concerns and provide clear resolutions.

• Process and submit refund requests in a timely manner.

• Serve as the primary backup for the Payment Data Entry Specialist, ensuring continuity of operations.

• Manage daily account follow-up tasks while meeting organizational productivity standards.

• Investigate and resolve credit balances, missing payments, and unposted cash to ensure accurate account records.

• Conduct audits of patient accounts to identify discrepancies and ensure compliance.

• Oversee collections efforts for unpaid accounts and maintain effective communication with patients.

• Approve clients for sliding scale programs or funding opportunities as applicable.

• Apply clients for funding programs and issue Good Faith Estimates when required.

• Maintain detailed documentation of all account activities in accordance with established policies and procedures.

The salary range for this position is $40,000 to $47,000.

Benefits:

Medical/Dental/Vision

Life and AD& D insurance

STD/LTD

401k with match

PTO accrued at a rate of 6 hours per pay period

6 paid holidays

Requirements • Demonstrated experience in benefits coordination, including COBRA administration and leave of absence management.

• Strong understanding of patient statement systems and ability to send statements in a timely manner.

• Ability to effectively communicate with insurance companies, patients, co-workers, and supervisors both verbally and in writing.

• Proven problem-solving skills to address and resolve account-related issues.

• Knowledge of industry and government regulations relevant to patient accounts and billing processes.

• Exceptional organizational skills to prioritize tasks and meet multiple deadlines.

• Commitment to maintaining confidentiality and adhering to strict regulatory guidelines.

• Experience working within a Revenue Cycle Management team environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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