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Description We are looking for a dedicated and personable Customer Service Representative to join our team in Richmond, Virginia. This role involves assisting the community by providing accurate information, addressing inquiries, and supporting government services. As a long-term contract position, it offers an excellent opportunity to contribute to local government operations while delivering exceptional service.

Responsibilities:

• Respond to inquiries, concerns, and requests regarding government services, policies, and programs.

• Guide constituents through government procedures to ensure a seamless and positive experience.

• Collaborate with internal departments to gather accurate information and deliver timely responses.

• Stay informed about local government initiatives, programs, and services to provide up-to-date information.

• Handle sensitive information with professionalism and maintain strict confidentiality.

• Utilize computer applications to manage data entry and access necessary records.

• Assist with occasional evening or weekend shifts to accommodate community needs.

• Identify and address customer issues effectively, providing suitable solutions.

• Ensure all interactions are conducted with courtesy and professionalism to foster trust and engagement. Requirements • Demonstrated background in customer service, preferably within government or public service environments.

• Exceptional written and verbal communication skills.

• Strong problem-solving skills and attention to detail.

• Ability to maintain confidentiality when handling sensitive information.

• Proficiency in using basic computer applications and willingness to learn new systems.

• Flexibility to work regular hours with occasional evening or weekend shifts.

• Capacity to manage multiple tasks effectively in a fast-paced environment.

• Commitment to delivering high-quality service and building positive relationships with the community. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .