• Service Appointment Coordinator

    Lithia & Driveway (Eatontown, NJ)


    Dealership:L0707 DCH Kay Honda

     

    DCH Kay Honda

     

    NOW HIRING BDC Administrators in our Service Department!

     

    Pay: $17 to $19 per hour based on experience, plus commission!

     

    We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

    Responsibilities:

    The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

     

    + Gather accurate customer information to create a database for continual follow-up and retention

    + Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

    + Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.

    + Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

    Who We're Looking For:

    + A team player with a positive, customer-focused attitude

    + Acceptable driving record and a valid driver's license in your state of residence

    + Previous experience in retail and/or administrative roles

    + Strong written and verbal communication skills

    + Basic phone and computer utilization skills

    + Strong organizational and time management skills

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

     

    The hourly wage range for this position is $17.00 to $19.00 with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

     

    Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/