• Desktop Support Analyst

    Robert Half Technology (Munster, IN)


    Description We are looking for a skilled Desktop Support Analyst to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations.

    Responsibilities:

    • Address and resolve 40–60 user support calls daily, ensuring timely and effective assistance.

    • Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary.

    • Perform Active Directory tasks, including unlocking accounts and resetting passwords.

    • Maintain accurate records of all issues and resolutions using the designated ticketing system.

    • Collaborate with team members to manage and prioritize incoming support tickets.

    • Provide clear and concise end-user documentation to assist clients in resolving recurring issues.

    • Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns.

    • Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process.

    • Stay proactive in identifying and resolving simple technical issues independently.

    • Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges. Requirements

    • Minimum of 1-2 years of experience in IT Helpdesk or technical support roles.

    • Proficiency in Active Directory tasks, including account administration and password management.

    • Strong troubleshooting skills with the ability to manage multiple tasks simultaneously.

    • Familiarity with tools such as HP diagnostics and Citrix technologies.

    • A+ Certification is advantageous but not mandatory.

    • Excellent communication skills with a focus on delivering customer-first solutions.

    • Ability to create user-friendly documentation for end-users.

    • Eagerness to learn new technologies and grow within the IT field.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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