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Description

The Tier III Help Desk Technician provides advanced technical support for complex IT issues that cannot be resolved by Tier I or Tier II teams. This role involves troubleshooting critical problems, managing escalations, and working closely with system administrators and engineers to ensure optimal system performance.

Key Responsibilities:

+ Serve as the highest level of technical support for escalated IT issues.

+ Diagnose and resolve complex hardware, software, and network problems.

+ Collaborate with Tier I and Tier II teams to provide guidance and mentorship.

+ Perform root cause analysis and implement permanent solutions for recurring issues.

+ Configure, maintain, and troubleshoot servers, network devices, and enterprise applications.

+ Document solutions and create knowledge base articles for future reference.

+ Assist in system upgrades, migrations, and deployments.

+ Ensure compliance with security policies and best practices.

+ Participate in on-call rotation for critical incidents.

Requirements

+ Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

+ 5+ years of experience in IT support or systems administration.

+ Advanced knowledge of Windows/Linux operating systems, Active Directory, and networking protocols.

+ Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure).

+ Strong troubleshooting and problem-solving skills.

+ Familiarity with ITIL processes and ticketing systems.

+ Relevant certifications (e.g., CompTIA Advanced Security Practitioner, Microsoft Certified Solutions Expert, Cisco CCNP) preferred.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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