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Mobile Device Support Specialist (#10)

Raleigh, NC, United States of America

$45,000.00 -$45,000.00

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Overview

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer , an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Skills / Requirements

Sunstates Security is hiring a Mobile Device Support Specialist for our corporate headquarters located in Raleigh, NC. The Mobile Device Support Specialist is responsible for providing first and second level support for corporate mobile devices across the organization. This role supports approximately 1000 iPhones and iPads and is part of the IT Help Desk team. The position focuses on device provisioning, enrollment, basic MDM policy assignment, app deployment, and end user support for phone and app related issues. This role does not design or manage MDM policies, but applies one of two predefined policies as part of standard device setup.

This is a fully in-office position at our corporate headquarters in Raleigh. It is NOT a remote or hybrid role.

In addition to a competitive annual salary starting at $45,000, this position is eligible for an Annual Performance-based Bonus, full medical, dental, vision, and life insurance coverage, a 401k plan with company match, generous PTO allowance, tuition assistance, and more!

ESSENTIAL DUTIES & RESPONSIBILITIES

+ Provide support for phone and app related issues through the IT Help Desk

+ Set up and configure iPhones and iPads for new and existing users

+ Enroll devices into Apple Business Manager and MaaS360 MDM

+ Assign the appropriate predefined MDM policy during device enrollment

+ Centrally deploy and manage mobile applications using MDM

+ Troubleshoot device, application, connectivity, and carrier related issues

+ Work with Verizon and other telecom providers to order, activate, and troubleshoot devices and services

+ Prepare, package, and ship mobile devices to users in the field

+ Maintain accurate device inventory, assignments, and shipping records

+ Document incidents, actions taken, and resolutions in the help desk ticketing system

+ Escalate complex issues to senior IT staff or vendors as appropriate

Technical Expertise

+ Strong knowledge of iOS devices including iPhone and iPad

+ Experience with MaaS360 or similar mobile device management platforms a plus

+ Familiarity with Apple Business Manager a plus

+ Understanding of mobile app deployment and basic MDM workflows

+ Experience working with telecom carriers and mobile service plans

+ Experience with IT help desk ticketing systems

Requirements

+ A degree in Information Technology or a related field, or equivalent hands-on experience

+ One to three years of experience supporting mobile devices in an enterprise environment

+ Experience setting up and troubleshooting iPhones and iPads

+ Familiarity with Apple Business Manager and mobile device enrollment processes

+ Strong customer service, communication, and interpersonal skills

+ Ability to work independently while collaborating with the IT Help Desk team

Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.

Sunstates Security is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.

Education Requirements (All)

Bachelor's Degree from 4 year college/universityAssociates Degree

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

+ Affordable Care Act compliant Medical Benefits Program

+ Dental Insurance Program

+ Free Life Insurance

+ Disability Insurance

+ Paid Time Off & Bereavement Leave

+ Paid Holidays

+ Direct Deposit or Pay Cards

+ Employee Incentives

+ Referral Bonuses

+ Employee of the Month Award

+ Education Reimbursement

+ Service Awards

+ Employee Involvement Initiatives

+ Management Mentoring and Support

+ Career Advancement

+ 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Performance-based Bonus

This job reports to the AP/AR Manager

This is aFull-Timeposition1st Shift.

Relocation is not provided and travel is not required

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