• Administrative Support

    Aston Carter (Austin, TX)


    Job Title: Customer Support and Subscription Management SpecialistJob Description

     

    We are seeking a dedicated Customer Support and Subscription Management Specialist to manage customer communications and ensure the integrity of user profiles and subscriptions. This role involves collaborating with multiple departments and maintaining data accuracy across systems.

    Responsibilities

    + Manage initial and follow-up customer communications via email, phone, and Microsoft Teams.

    + Resolve Zendesk tickets related to Oracle and DX subscription inquiries and issues.

    + Maintain Oracle user profiles, including creation, updates, and assignment of responsibilities.

    + Administer DX subscriptions and manage escalations as required.

    + Partner with Regional Service Managers, ASOs, Regional Sales Managers, and IT to resolve Oracle ERP issues and complete special initiatives.

    + Collaborate with Finance, DBS, and IT to ensure accurate account setup and issue resolution.

    + Maintain Oracle account data accuracy.

    + Monitor workflows, merge duplicate sites, and ensure consistency across systems.

    + Support contract and product licensing reviews.

    + Address issues related to Oracle ERP, UMA, and related agreements.

    + Understand, track, and meet established daily, weekly, and monthly KPIs and SLAs.

    Essential Skills

    + Strong administrative, clerical, and organizational capabilities.

    + Intermediate proficiency in Microsoft Office applications.

    + Experience working with large corporate customers.

    + Excellent problem-solving skills and ability to execute follow-up.

    + Ability to manage shifting and competing priorities effectively.

    + Excellent written and verbal communication skills.

    + Highly organized, adaptable, and able to work professionally under pressure.

    + Strong time management skills and attention to detail.

    + Conflict resolution skills and experience working effectively in a virtual environment.

    + Ability to work collaboratively within a team and independently.

    + Demonstrated ability to identify and recommend process improvement opportunities.

    + Experience with Oracle and Salesforce.

    Additional Skills & Qualifications

    + Experience working with Oracle systems.

    + Bachelor’s degree in Business or equivalent professional experience.

    Work Environment

    This is a hybrid position with work performed in an office environment from Monday to Wednesday, and remote work from home on Thursday and Friday. Enjoy a flexible schedule while contributing to a company that fuels longevity and offers long-term opportunities based on performance.

     

    Job Type & Location

     

    This is a Contract position based out of Austin, TX.

    Pay and Benefits

    The pay range for this position is $22.00 - $26.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Austin,TX.

     

    Application Deadline

     

    This position is anticipated to close on Jan 12, 2026.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.