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Parks Reservation System Specialist

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Parks Reservation System Specialist

Salary

$53,166.00 - $55,824.00 Annually

Location

Jacksonville, FL

Job Type

Civil Service

Job Number

2026-06908

Department

PARKS, RECREATION & COMM SVCS

Opening Date

01/06/2026

Closing Date

1/13/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Parks, Recreation and Community Services Department is actively seeking a Parks Reservation System Specialist.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is paraprofessional work providing technical support for the parks reservation system databases and programs. Work requires knowledge of the techniques, methods, and procedures in the implementation and maintenance of the parks reservation system, as well as the use of specialized skills which are acquired through a combination of training and on the job experience. Contacts with others require skills in understanding and influencing people and are important in responding to and resolving complaints and system issues. Work is standardized in that tasks are covered by substantially diversified procedures and specialized standards and, because of changing priorities or differing situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. Work involves differing situations requiring the use of judgment in search for solutions or new applications within ones’ known experiences. Operates standard office equipment such as personal computers. Work is performed in an office environment. The physical demands are moderate and consist of lifting items weighing less than 20 pounds. Work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques and well-defined policies, and the worker plans and organizes the work, determines own priorities, and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and adherence to established methods, standards, and policies.

Examples of Work

+ Maintains parks reservation system but installing software updates and implementing changes as required.

+ Maintains and updates the website as it relates to changing programs, park rentals, pavilion rentals and more.

+ Oversees and guides others in providing training and support to ensure consistent and compassionate service delivery with the community.

+ Develops and implements training programs for various division staff and leadership.

+ Collaborates with other departments, as needed to facilitate a smooth transition with Vermont Systems throughout the department.

+ Maintains accurate records of all interactions, resources provided, and intake schedules.

+ Monitors and evaluates the effectiveness of database programs and suggests improvements to better serve the community.

+ Website design, updates, and maintenance, testing.

+ Assists in the development and distribution of educational materials and resources related to specific projects.

+ Provides excellent customer service to community members, addressing their needs and concerns with empathy and professionalism.

+ Participates in community outreach events and activities to promote the resources and services of the department, if required.

+ Handles weekend rentals and bleachers and stage rentals.

+ Performs backup as needed for office of Director and Permitting.

+ Operates a motor vehicle.

+ Demonstrates proficiency in the City of Jacksonville’s competencies.

+ Performs related work as required.

Knowledge, Skills and Abilities

+ Knowledge of computer hardware, software, and database systems.

+ Knowledge of HTML and SQL.

+ Ability to work independently and as part of a team in a fast-paced environment.

+ Ability to communicate effectively through verbal and written communication.

+ Ability to prepare and maintain records, data entry for reporting.

+ Ability to develop and conduct training to staff and the community, as required.

+ Ability to pay attention to details, organize and follow through on assigned tasks.

+ Ability to manage multiple tasks and priorities effectively using strong organizational and project management skills.

+ Ability to build and maintain relationships with diverse stakeholders.

+ Ability to remain patient and professional in dealing with customers and volunteers.

+ Ability to operate standard office equipment such as personal computer using word, spreadsheet, database and other related software, two-way radio, and euthanasia equipment.

+ Ability to operate a motor vehicle.

Open Requirements/Supplemental Information

OPEN REQUIREMENTS:

+ Two years of education and/or experience in Information Technology (HTML, SQL, Experience in VSI Project Technology or 1- 2 years’ experience with VSI Product ability to self-train with online VSI self-help system.

LICENSING/CERTIFICATION/REGISTRATION:

+ Must possess and maintain a valid driver’s license during employment in this class.

+ Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class.

OTHER REQUIREMENTS:

+ The probationary period for this class is six months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

The budgeted annual salary for this position is $53,166.00 - $55,824.00 . This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

+ Yes

+ No

04

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

05

Do you have two years of education and/or experience in Information Technology (HTML, SQL, Experience in VSI Project Technology or 1- 2 years’ experience with VSI Product ability to self-train with online VSI self-help system?

+ Yes, I have two years of education and/or experience in Information Technology (HTML, SQL, Experience in VSI Project Technology.

+ Yes, I have 1- 2 years’ experience with VSI Product ability to self-train with online VSI self-help system.

+ None of the above

06

Provide a detailed description (at least 3-4 complete sentences) of your experience.

07

Indicate the organization(s) you worked for where you gained this experience.

08

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

+ FL Class A Commercial Driver License (CDL)

+ FL Class B Commercial Driver License (CDL)

+ FL Class C Commercial Driver License (CDL)

+ FL Class E Driver License

+ GA Standard Driver's License

+ GA Class A Commercial Driver's License (CDL)

+ GA Class B Commercial Driver's License (CDL)

+ GA Class C Commercial Driver's License (CDL)

+ License from another State.

+ Learner Permit

+ My license is currently invalid.

+ I do not possess any type of Driver's License.

09

If you have a State of FL license, does your license currently have one or more of these restrictions?

+ C or 1 - Business Purpose Only

+ D or H - Employment Purposes

+ P or 2 – Probation Interlock Device

+ S or I – Other Restriction

+ Two or more of these restrictions.

+ I have an out of state license.

+ None of the above.

10

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

+ Yes

+ No

11

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

+ Yes

+ No

12

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

+ Yes

+ No

13

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

+ Yes, the City of Jacksonville has my consent to check my driver's license.

+ No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

+ I do not possess a valid driver's license.

14

Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

15

A resume is required. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

+ I have read the above statement and understand what is required.

16

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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