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Description

TEAM UP WITH US!

The Service Manager is responsible for managing and overseeing all components of the SITECH Texoma Service department, to include field, bench service revenue and other related organization, supervisory and budgetary management. You will ensure the integrity and quality of the SITECH service department to aid in customer choosing us to be the dealership of choice.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

+ Manages daily operations of the service department.

+ Coach staff and manage resources to achieve company goals in the areas of employee and customer satisfaction, market share, and profitability.

+ Responsible for annual budget planning and strategy of the service department.

+ Responsible for leading all safety initiatives and is accountable for safety performance in the service department.

+ Maintains accurate schedule and up to date communication practices for all Service work.

+ Work with other departments to enhance cooperation and effective cross-department processes.

+ Manages Work in Process and Key Performance Indicators for work orders, processes, and personnel and assumes accountability for meeting performance goals.

+ Manages Career Path and Learning Plans for departmental staff.

+ Coach and mentor Service supervisor and a team of direct reports.

WHAT YOU'LL NEED:

+ Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

+ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

+ Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

+ Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.

+ Thorough knowledge of MS Excel, Word and PowerPoint and report writing applications, including but not limited to Cognos, Crystal Reports, and/or Tableau.

+ Must have the ability to listen effectively and understand employee usage concerns and formulate a decision to resolve the issues.

WHY WORK WITH US?

+ We like to take care of business and have fun doing it!

+ We offer health, dental, vision, life, and more as a comprehensive benefits package.

+ Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Required travel up to 50%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.