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JOBSUMMARY Under the direction of the Assistant Director/Regional Operations is responsible for complete agent account management for a specific geographic area. By providing in-person visitation at least twice monthly,for traditional agent accounts and as needed formanaged accounts. The Account Representative promotes and supports the entire rangeof MSLC products, promotions, and operational policies to the assigned agent accounts, while providing coaching, guidance, and sales support activities to ensure both the Sales Agentandthepurchasingpublic’sneedsandexpectationsaremetbytheMSLC.Account Representatives must always act in such a manner to establish and maintain public confidence and trust. ESSENTIALFUNCTIONS · Conductfieldauditsapproximatelytwiceayearat eachassignedLotteryaccount. · InformAssetProtectionManagersofissuessuchasmissingbooks,missing equipment, and non-Lottery gaming machines. · ProvidedirectionandguidancetoSalesAgentsinaspecificsalesterritoryand administer their day-to-day activities. · MakedailypersonalvisitstoSalesAgentstoensurethatallreasonablestepsarebeing taken to maximize sales in his/her assigned area. · ProvideaccurateandtimelyservicestoManagedAccountAgents,asneeded,toensure maximization of operational efficiency and sales performance and revenues. · CollaboratewithManagedAccountAgentstoensuremanagementavailabilityfor dual control cash reconciliation as needed based on location sales volume. · Documentbyphotocopyorphotographallverifiedcashdepositsateachagent reconciliation visit. · Assistinthecollectionofdataincludingtrafficflowandgrosssalesusedinestablishingmarketingplans. · Recommendadvertisingandpromotionalprogramsinhis/hersalesarea. · Establishandmaintainrecordstoassistinthepropermanagementofhis/hersalesarea. · Assistwiththerecruitment,selectionandtrainingofSalesAgents. · Makerecommendationstohis/herAssistantDirectoronmatters whicharepertinent to his assigned sales area. · Takestepsrequiredtomeetassignedsalesgoalsorotherobjectives,suchas equipment installations or point of sale activities. · Implementpolicies andproceduresestablishedby theMSLCstaff. · Utilizepromotionalitemstodrivesales. · Compareweeklyactualsalestoplansorpastresults,analyzevariancesandtake action to ensure that each of his Sales Agents achieves acceptable sales results. · ReviewtheperformanceofSalesAgentstactfullypointingoutstrengthsandweaknesses. · EnsurethatSalesAgentbonusesarepromptlydeliveredandthateveryreasonable step is taken to maximize publicity. · EnsurethateachSalesAgentinhis/herareaofresponsibilityproperlydisplaysall types of Point-of-Sale materials. · CoordinateChainStoreactivitieswiththeMSLCManager,ChainStoreRelations. · EnsurethatSalesAgentsareadequatelysuppliedwithMSLCproducts(Tickets). · Ensurethatreportsareproperlysubmittedonatimelybasisandthatpersonnelrules and regulations are adhered to. · Ensurethatactivitieswithinhis/herareaaremanagedinthemosteconomicalmannerpossible. · Recordsales-agentvisitdetailsusingtheLapissoftware. · MaintainaclosetouchwiththemarketplacetogaugeMSLCcustomerandthe public's thinking. · Properlyandeconomicallymanagetheresourcesallocatedtohim/her,e.g., equipment, vehicles, and other equipment. · RecommendnewbusinessopportunitiestotheAssistantDirector. · InstructSalesAgentsontheuseofsuccessfulmarketingandsalestechniques. · AnticipatepotentialproblemsandprovideguidancetotheSalesAgentsinsolving these problems. · Asappropriate,invitesSalesAgentsandtheirsalespersonneltoMSLCactivities, e.g., drawings award ceremonies, etc. · Effectivelydisseminateinformationsuchaswinningnumbers,drawingtimes, settlement dates, etc. · EnsurethatSalesAgentsareproperlyeducatedsothattheycanansweranyquestions which the public may ask, e.g., how to claim, who wins, etc. · EnsureallLotteryproductsaremerchandizedinthebestpossiblelocation. · Takestepsnecessarytoensureconductinabusinesslikeandprofessionalmanner. · Requiredtorespondinatimelymannertoalltelephonecalls,voicemails,emails, and texts. · Performrelateddutiesasassigned. · Performdutiesasassignedandtrainedduetochangesincomputersystemsandnewtechnology. · MusthaveavalidDriver’sLicense. PREFERREDQUALIFICATIONS · KnowledgeoftheMSLCProductLineandprocedures. · Abilitytoeducatepeople(agents). · Abilitytocommunicateeffectively. · Knowledgeand/orexperienceinmarketingandsalespromotionaltechniques. · Abilitytoeffectivelyutilizesalesmanship,creativeabilityandtact. · Aworkingknowledgeof sellingprinciples. · Experienceinsales orpublicrelations. · Abilitytodevelopandmaintainafriendlybutbusinesslikerapportwithpeople. · Abilitytoseeandimplementsalesboostingopportunities. · Abilitytomeetquotasorgoals. · Abilitytoanalyzedataandreportsandtotake appropriateactions. · Bilinguallanguageskillspreferred. /*_Salary Range Information_*/ /* */ /*For external applicants who are not current employees of the Massachusetts State Lottery Commission (MSLC), the non-negotiable starting salary for this position is $**80,451.69**(Job Grade 23/Step 1).*/ /* */ /*For current MSLC union employees, the starting salary for this position will be calculated using union promotional rules.*/ * * * * *The Massachusetts State Lottery Commission is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.* **Job:** **Unclassified* **Organization:** **State Lottery Commission* **Title:** *Account Representative* **Location:** *Massachusetts-Worcester- 135 Gold Star Blvd* **Requisition ID:** *2600001S*