• Supervisor, Healthcare Services Operations Support…

    Molina Healthcare (Columbus, OH)


    JOB DESCRIPTION Job Summary

    Leads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.

    Essential Job Duties

    • Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc.

    • Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes.

    • Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.

    • Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.

    • Assists in the development and implementation of internal desktop processes and procedures.

    • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.

    Required Qualifications

    • At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience.

    • Strong analytic and problem-solving abilities.

    • Strong organizational and time-management skills.

    • Ability to multi-task and meet project deadlines.

    • Attention to detail.

    • Ability to build relationships and collaborate cross-functionally.

    • Excellent verbal and written communication skills.

    • Microsoft Office suite/applicable software program(s) proficiency.

    Preferred Qualifications

    • Supervisory/leadership experience.

     

    To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

     

    Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

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    Pay Range: $45,390 - $88,511.46 / ANNUAL

     

    *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.