• Logistics Analyst/Customer Service

    Rehrig Pacific Company (VA)


    Logistics Analyst/Customer Service

     

    Job ID: 5108

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3606968&source=3606968-CJB-0)

     

    Purpose of Role

     

    The purpose of the Logistics Analyst role is to coordinate, administer, and analyze day-to-day operations of Rehrig Pacific-s (RPC) wooden pallet brokerage and direct sales operations. The position is within the Transport Packaging Solutions (TPS) team. TPS sources pallets through RPC operated Retail Service Operations (RSO) locations as well as through third party pallet companies. TPS manages the pickup and delivery of pallets from our customers- locations. The position would be responsible for the entire flow of each sale from customer order to invoicing as well as analyzing customer needs and data integrity.

     

    Salary: $63,000 depending on experience

     

    Areas of Accountabilities

     

    Provide Exceptional Customer Service

     

    + Coordinate scheduling and execution of deliveries and trailer swaps with our customers. This could be within RSO locations or through a third-party pallet company

    + Ensure a high level of customer service through consistent and timely communication with customers and both internal and external supply resources

    + Collaborate with Pallet Logistics Manager to address any customer or vendor concerns

    + Develop close working relationship with Rehrig Freight Services and gain a clear understanding of freight arranged pallet deliveries

    + Establish and maintain strong working relationships with our customers and suppliers

     

    Accurate and Precise Administration

     

    + Assist in acquiring and setting up new customer and vendor accounts

    + Work with pallet vendors nationally to negotiate pricing to service accounts

    + Create accurate sales and purchase orders with Rehrig Pacific-s ERP System, JD Edwards (JDE)

    + See all sales and purchase orders through to completion by confirming and receiving orders in JDE

    + Regularly gather load data pertaining to whitewood core activities from recycling partners, and accurately generate sales and purchase orders within JD Edwards.

    + Collaborate with Accounting department to research and resolve any customer or vendor billing issues

     

    Analytics and Continuous Improvement

     

    + Evaluate customer and vendor pricing on a quarterly basis to ensure pricing is competitive with the pallet market

    + Generate reports through our ERP system and Microsoft Excel to help evaluate profitability, forecasting, and data integrity

    + Develop recommendations for continuous improvement (process, systems, reporting)

    + Create, review, and distribute monthly activity reports to customers and management

     

    Knowledge, Skills, and Experience

     

    + Bachelor-s degree in business administration or a closely related field of study. Minimum two-year associates degree.

    + Professional experience in business-to-business customer service preferred

    + Basic to Intermediate Microsoft Excel knowledge required

    + Experience with JD Edwards or equivalent ERP system highly preferred but not required

    + Drives results and have excellent customer focus

    + Excellent communicator (verbal & written) with an ability to summarize and communicate information clearly and timely

    + Previous experience in pallets, logistics or transportation would be beneficial, however not a requirement

    + Willingness and ability to travel, however travel will be very limited (<5%)

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3606968&source=3606968-CJB-0)