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Job Summary

As a Client Partner in the Life and Annuities Insurance domain you will leverage your extensive experience to enhance customer service operations. You will work in a hybrid model ensuring seamless collaboration between teams and clients. Your role will focus on driving strategic initiatives that align with company goals and positively impact society.

Responsibilities

+ Lead the development and execution of strategic plans to improve customer service in the Life and Annuities Insurance domain.

+ Oversee the implementation of innovative solutions that enhance client satisfaction and operational efficiency.

+ Provide expert guidance on industry best practices to optimize service delivery and client engagement.

+ Collaborate with cross-functional teams to ensure alignment of business objectives and customer needs.

+ Analyze market trends and customer feedback to identify opportunities for service improvement and growth.

+ Develop and maintain strong relationships with key stakeholders to foster trust and collaboration.

+ Ensure compliance with industry regulations and standards to uphold the companys reputation and integrity.

+ Drive continuous improvement initiatives to enhance service quality and client experience.

+ Monitor performance metrics to assess the effectiveness of service strategies and make data-driven decisions.

+ Facilitate training and development programs to enhance team capabilities and service delivery.

+ Coordinate with technology teams to implement digital solutions that streamline operations and improve client interactions.

+ Advocate for customer-centric approaches that prioritize client needs and expectations.

+ Support the companys mission to deliver exceptional service and contribute to societal well-being.

Qualifications

+ Possess a deep understanding of customer service principles and practices within the Life and Annuities Insurance domain.

+ Demonstrate expertise in strategic planning and execution to drive business success.

+ Exhibit strong analytical skills to interpret market data and customer feedback effectively.

+ Show proficiency in building and maintaining relationships with diverse stakeholders.

+ Have a proven track record of implementing innovative solutions that enhance service delivery.

+ Display excellent communication skills to facilitate collaboration and client engagement.

+ Understand industry regulations and standards to ensure compliance and uphold company values.

+ Experience in leading cross-functional teams to achieve business objectives.

+ Ability to drive continuous improvement initiatives that enhance service quality.

+ Skilled in monitoring and analyzing performance metrics for informed decision-making.

+ Capable of facilitating training programs to enhance team capabilities.

+ Advocate for customer-centric approaches that prioritize client needs.

+ Support the companys mission to deliver exceptional service and contribute to societal well-being.

Certifications Required

Certified Customer Service Professional (CCSP) Life and Annuities Insurance Certification

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.