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Job Description Summary:

The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families.

Responsibilities And Duties:

50%

Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.

25%

Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.

10%

Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.

5%

Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.

5%

Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.

5%

Performs other unit related duties as assigned.

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital Experience .

Work Shift:

Night

Scheduled Weekly Hours :

36

Department

Labor and Delivery Unit 1

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Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment