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Summary This position is located with Bonneville Power Administration, in the Customer Billing (MSB) organization of Customer Support Services (MS), Chief Operating Officer (K). A successful candidate in the Supervisory Public Utilities Specialist position will serve as the manager of the Customer Billing group and will provide direction and leadership in the planning, and administration of programs, systems, and work processes that are necessary to perform the critical mission of the group supervised. Responsibilities As a Supervisory Public Utilities Specialist, you will: Direct and oversee the preparation of customer bills, including highly accurate, understandable, and timely billing services to customers under BPA's Power and Transmission rate schedules, customer contracts, and other laws, regulations and policies. Perform and manage liaison activities between the Customer Billing organization and other work groups requiring customer billing direction and support for cross-functional and other projects. Direct data stewardship and data integrity activities for the Customer Billing organization. Maintain continuing relationships with managers and employees within BPA, Department and Federal officials, manufacturers, and service providers, representatives and Federal officials from government agencies on all matters related to the organization's role in support of the BPA mission. Establish work priorities, issue guidance and instructions, assign work, evaluate performance, provide counseling on technical and administrative matters, recognize achievement, initiate disciplinary actions, participate in the interviewing and hiring of new employees, make recommendations regarding promotions and reassignments, and implement career development and training programs. As a Customer Support Services manager, responsible for complying with internal risk management controls (A-123), and the Standards of Conduct independent functioning regulations. Requirements Conditions of Employment In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration. When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully. Key Requirements: You must be a United States Citizen. This employer participates in the e-Verify program. Males must abide by Selective Service registration requirements. You will be required to report in person to the official duty location. Conditions of Employment: Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually. First time supervisors will be required to serve a 1 year probationary period. Qualifications SPECIALIZED EXPERIENCE REQUIREMENTS A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-13) in the Federal service. Specialized experience is defined as: 1) leading a project or team in maintaining and operating billing or finance related data systems; 2) working closely with other groups (e.g. metering, scheduling, contracting, finance, IT, etc) to achieve business objectives; AND 3) making recommendations for updates to policies and procedures. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration. CTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement. Education There are no specific education requirements or substitution of education for experience for this position. Additional Information This job opportunity announcement may be used to fill additional similar vacancies across DOE. EEO Policy: USAJOBS Help Center | Equal employment opportunity policy Reasonable Accommodation Policy: Employees or applicants may request Reasonable Accommodation (RA) for assistance, when applying or competing for a job or performing a job due to their medical condition or to exercise their religious beliefs. If you need reasonable accommodation in the application or selection process, please contact the Staffing Specialist listed on this vacancy announcement. USAJOBS Help Center | Reasonable accommodation policy Veterans Information: USAJOBS Help Center - Veterans Veterans and persons with disabilities are encouraged to apply. Telework: https://www.opm.gov/telework/ Selective Service Registration: http://www.sss.gov/ - Who must register: https://www.sss.gov/faq/#who-needs-to-register Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations. BPA strives to ensure a safe and positive work environment. We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.?