"Alerted.org

IT Statewide Director 3

Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5185646)

Apply



IT Statewide Director 3

Salary

$7,160.00 - $12,891.00 Monthly

Location

Baton Rouge, LA

Job Type

Promotion

Job Number

OTS 010526C ERG

Department

Division of Administration-Office of Technology Services

Opening Date

01/05/2026

Closing Date

1/10/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Network Communication Section . This job title has an assigned pay grade of TS-320. Req. 215960

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This position directs the Service Management team within the Office of Technology Services (OTS) – Network Communication Services. This role is critical to the effective delivery and management of network and voice services to over 1,200 sites and 50,000+ users across state government. This team enables and supports a highly complex multi-million-dollar portfolio of critical voice and data services through vendor contracts, billing, procurement, invoice processing, customer engagement, audit coordination, and service information management. The incumbent is responsible for managing frontline support for all network and voice service requests, including customer inquiries, service requests, vendor coordination, and the full lifecycle of quote, order, provisioning, and billing of services. This director works closely with Edge Operations and Core Operations to ensure timely and effective delivery and support of connectivity services for all supported state agencies and partner organizations.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

+ Overseeing the state’s capital construction program

+ Working to provide state and federal grants for community development

+ Development of the state budget

+ Providing technology services

+ Giving agencies guidance in the state purchasing and contracting process as they seek goods and services

+ Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

Eight years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus six years of experience in information technology or administrative services; OR

An associate's degree in information technology plus six years of experience in information technology or administrative services; OR

A bachelor’s degree plus six years of experience in information technology or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus five years of experience in information technology or administrative services; OR

A master’s degree plus five years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175150) .

Job Duties and Other Information

Job Duties:

Directs Consulting and Service Provisioning

•Directs the activities of the NCS Service Delivery team responsible for network and voice service consultation, project management, and vendor service provisioning.

•Oversees the quote-to-order process for service implementations and changes, including gathering customer requirements, soliciting quotes from vendors, tracking orders, provisioning services, and coordinating installations.

•Coordinates closely with Edge and Core Operations teams on highly complex projects for new sites, relocations, and system upgrades. Provides consultation services during project planning to ensure that appropriate service options and detailed cost analyses are provided to the customer. Coordinates service delivery and testing with vendors and other NCS teams.

•Monitors vendor service levels and ensures adherence to contractual commitments and performance expectations.

Directs NCS Business Support

•Oversees statewide billing operations for all telecommunications and network services. Requires advanced knowledge of two highly complex billing systems through which NCS lines of service are billed.

•Coordinates with OFSS to assist with vendor invoice processing and validation to ensure fiscal accountability for all telecommunications lines of service.

•Collaborates with the Applications team, OFSS, and vendors to manage and improve the telecommunications billing system platform.

•Works with OTS VPM section to coordinate monthly billing for OTS proper lines of service.

•Manages vendor relationships and contract performance. Coordinates with DOA legal and procurement teams to ensure contract compliance and lifecycle management.

•Directs purchasing operations for network and voice-related assets and services. Ensures that every expenditure is recovered from the appropriate line of service and that OFSS expenditure reporting is thorough and accurate.

•Oversees management of official NCS property records. Works with OTS Property team and LPAA as needed for property certifications.

Financial Management

•Works with Core Operations and Edge Operations directors to manage NCS finances in two different highly complex cost allocation systems, ensuring that revenue and expenses are allocated correctly and stay balanced in both.

•Leads rate development for new NCS services.

•Oversees cost recovery modeling, budgetary forecasting, and financial reporting for NCS services.

•Ensures the alignment of service offerings and costs with customer needs and state standards.

Information Management

•Leads the team responsible for managing NCS public and internal documentation libraries, complex workflow development, and process automations.

•Manages development of training materials and workshops/presentations to share information about NCS services with customers.

•Oversees the Statewide telephone directory.

Personnel & Organizational Management

•Directs the work of unit managers by evaluating performance, providing coaching, and managing staffing levels and workload distribution.

•Conducts regular staff meetings to discuss customer feedback, operational concerns, and team performance.

•Ensures that teams are trained on emerging technologies, tools, and processes to maintain effective service delivery.

•Guides technical direction and organizational priorities for internal network operations.

•Works closely with other NCS Directors and Managers to define and continuously improve workflows for the section to ensure that all NCS services are delivered quickly as requested and that service interruptions are resolved timely.

Reporting, Strategic Planning, and Governance

•Prepares regular reports on incident trends, service request volumes, provisioning timelines, and vendor performance.

•Participates in change management and disaster recovery planning activities relevant to network and voice operational support.

•Collaborates with other directors and OTS leadership to align support operations with broader strategic goals and technology direction.

Position-Specific Details:

Appointment Type: This vacancy will be filled by the promotion of a current permanent status classified employee of OTS.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

email: [email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Are you a current permanent Office of Technology Services employee?

+ Yes

+ No

02

How would you describe your leadership style, and how might it adapt to different situations?

03

How do you balance innovation with maintaining stable, reliable infrastructure and services?

04

Explain how you would foster collaboration between Network Communication Services and other OTS sections to ensure delivery of high quality services?

05

If you have completed twenty-four semester hours in information technology, computer science, engineering, mathematics, or business analytics provide the qualifying courses include the course number, course title, credit hours, and college/university. (Ex. BIOL 1001 – General Biology – 3 hrs – LSU) If you have not you can enter N/A.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

Apply

Please verify your email addressVerify Email