• Senior Associate, Digital System Administrator

    Bank OZK (Little Rock, AR)


    Why Bank OZK

     

    Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

     

    The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

     

    Job Purpose & Scope

     

    The Senior Associate, Digital System Administrator is responsible for coordinating the maintenance, support, and enhancement of the digital technologies supporting Bank OZK’s digital channels while attaining a thorough knowledge of current capabilities and future possibilities.

    Essential Job Functions

    + Manages the Bank’s digital online banking systems.

    + Acts as point of contact for Bank employees with digital technology related issues and resolutions.

    + Performs triage for reported system issues, resolving or escalating as needed.

    + Performs routine maintenance requests and troubleshoots issues to update settings and configurations that enable new features or enhance functionality of digital technology.

    + Acts as subject matter expert for the successful completion of assigned projects.

    + Collaborates with other business units to identify deficiencies to be addressed for continued improvement and alignment with Bank’s strategic goals.

    + Manages the maintenance and retention of documents available internally and externally to ensure information matches the current capabilities of the Bank’s digital technologies.

    + Creates, maintains, and assists with test plans to support the business needs of applicable systems and processes.

    + Regularly exercises discretion and judgment in the performance of essential job functions.

    + Maintains good punctuality and attendance to work.

    + Follows Bank policy, procedure, and guidelines.

    Knowledge, Skills & Abilities

    + Knowledge of online and digital banking systems and effective product testing practices.

    + Ability to troubleshoot issues on standard, sensitive, and/or complex accounts.

    + Ability to communicate effectively both verbally and in writing and interact with all levels of employees.

    + Ability to demonstrate excellent and effective technical solutioning skills.

    + Ability to work independently without close supervision.

    + Ability to handle multiple projects in a fast‐paced environment, interacting with highly technical and non‐technical resources.

    + Ability to adapt well and facilitate change.

    + Ability to maintain confidentiality.

    + Ability to work extended hours as necessary to accomplish work objectives.

    + Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

    Basic Qualifications

    + Bachelor’s degree in information technology, or job‐related field, or commensurate work experience, required.

    + 3+ years relevant experience in banking technology or similar industry experience, required.

    + Demonstrated experience with information technology and/or project management methodologies, such as Waterfall or Agile, preferred.

     

    Job Expectations

     

    Operate customary equipment and technology used in a business environment, with or without accommodation.

     

    Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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    EEO Statement

     

    Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.