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Administrative Support Assistant 3 - Motor Carrier Services Ankeny

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Administrative Support Assistant 3 - Motor Carrier Services Ankeny

Salary

$41,100.80 - $60,174.40 Annually

Location

Ankeny - 50021 - Polk County, IA

Job Type

Full-time

Job Number

26-01714

Agency

645 Iowa Department of Transportation

Opening Date

01/06/2026

Closing Date

1/18/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Lorrain Bremer-Jaacks - [email protected]

+ Description

+ Questions

Job Description

Come join the Iowa DOT to support the statewide Vehicle Services Team! The Iowa Department of Transportation's Vehicle Services team is made up of seven employees. These dedicated employees provide polite, quality and professional customer service and meet customer needs in all program areas of the office. This position supports the customer service needs of the Vehicle Services Department by administering the state's Official Vehicle Title and Registrations, Title Bonds, Personalized and Specialty plates and Persons with Disabilities placards and stickers.

Iowa DOT’s Mission is “Making Lives Better Through Transportation.” As an Administrative Support Assistant 3, you’ll support this mission. This position will demonstrate actions and behaviors guided by the DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership and Integrity Without Exception. We care deeply about providing exceptional service to Iowans. Join us on our journey to become the role model for public service nationwide.

Shift: Monday to Friday; 40 hours a week

What you will need to succeed in this position:

+ Ability to review applications for accuracy based on established laws, rules and procedures

+ Experience entering data into a complex IT transactional system to fulfill orders or programs

+ Customer service experience for fulfillment of mail and on-line orders

+ Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters

+ Verbal communication experience, specifically to resolve customer issues through phone calls

The specific tasks for this position may include any or all of the following:

+ Review customer applications and requests for all special license plates. Verify ownership and documentation. Take appropriate action to approve or deny the plate application based on the qualifications and fees. Enter information into the Vehicle Registration & Titling (VRT) System. Return incomplete and denied applications to customer.

+ Review and approve applications for the issuance of official titles, registrations and plates to state, county, school and city governmental entities. Enter application information into the VRT System. Send title, registration and plates, if necessary, to appropriate agency. Review plate requests for issuance.

+ Review and process bonded title applications and supporting documents when Code/Rule requirements are met. Research and establish vehicle data, determine and establish bond amount. Maintain bond application files. Enter vehicle and bond data on to the VR&T System. Notify BIIP Investigator with vehicle discrepancies.

+ Review and determine eligibility for issuance of persons with disabilities (PWD), placards, and stickers. Determine eligibility for issuance of institutional placards to agencies who transport persons with disabilities.

+ Answer phones to help answer application specific questions and general questions regarding our processes and work our customer service counter to help walk-in customers as well as those with appointments.

As a State of Iowa employee, you will be eligible for the following benefits:

+ Competitive pay and benefits package including health, dental, flexible spending, and life insurance

+ Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here (https://das.iowa.gov/media/4378/download?inline=) .

+ Opportunities for professional growth and development.

+ Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.

+ Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match

+ Optional 401A plan with employer contributions.

+ Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !

You have the freedom to flourish in Iowa – Apply today!

The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at:[email protected]

Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

+ Two years of full-time work experience in general office, clerical, data entry/processing, or related work.

+ A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?

+ Yes

+ No

04

Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Yes

+ No

05

Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?

+ Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

+ I am not a current permanent State of Iowa executive branch employee

+ I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

Required Question

Employer

State of Iowa

Agency

645 Iowa Department of Transportation

Address

800 Lincoln Way

Ames, Iowa, 50010

Website

https://iowadot.gov/careers/

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