"Alerted.org

Description

Tyto is seeking a  **Senior** **Program Manager** **(** **PgM** **)** to support a Enterprise IT Services contract in Washington, DC.TheSenior Program Manageris responsible foroverall execution of the contract to include resource management, taskmanagementandfinancial management.This position interfaces directly with the governmenton-site and oversees all aspects of the program, from service delivery to IT Infrastructure systemsand solutiondevelopment.ScopeincludesService desk operations,hosting, collaboration platforms, network infrastructure, cybersecurity, endpoint engineering, data platform management,and special projects. TheTyto SeniorProgram Manager acts as the primary and accountable point of contact to theGovernment. ThePgMwill define plans, manage, and report on contractual requirements and overall performance of the program, providing fiscal, operational, administrative, and human resources oversight.

Responsibilities:

+ Apply Project Management Body of Knowledge (PMBOK v7) and advanced scheduling techniques to ensure multiple, simultaneous, and inter-related projects at disparate locations are completed on time and within budget.

+ Coordinate Tyto and Subcontractor Teammates in the delivery of customer requirements.

+ Provides program team leadership and has overall responsibility for ensuring successful management of the program for the customer.

+ Serves as the primary customer point of contact within the organization. Coordinates with the customer to ensure all programobjectivesand expectations are aligned and executable.

+ Works to resolve conflicts among the team, including the customer; aligns expectations, and develops both short term and long-term plans to lead the program to its successful conclusion.

+ Ensures program team understands and hasappropriate resourcesto meet and verify all contractual requirements (cost, technical, schedule) to include performance, quality, regulatory compliance, etc., develops the program plan with the team and conducts regular program reviews, to report and track performance to the plan.

+ Fosters team development, encouraging leadership behaviors from all project team members and sharing ownership for the outcomes.

+ Provides program direction during all phases of the program toaccomplishcost, and scheduleobjectivesand proactively works with the team and customer to address and mitigate the impact of unplanned events (failures, realized risks, material issues, etc.) on the organization and customer.

+ Achieves operationalobjectivesby implementingservice level agreements,quality, and customer-service standards; resolving problems;identifying, tracking, and managing risks; completing audits;identifyingtrends;determiningsystem improvements; implementing change.

+ Utilizes available information, metrics, and evaluations to develop recommendations for change.

+ Accomplishes human resourceobjectivesby recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

+ Maintains quality service byestablishingand enforcing Tyto Quality Management standards.

+ Translates understanding of customer mission andobjectivesinto company/account strategic goals; provides input to the company's strategic planning process and recommends/leads new business pursuits and/orpossible expansions.

Qualifications

Required:

+ Must demonstrate at least 3 years of experience in **_more than one_** of the following areas:Managing End User services for 15,000 users;Managing 100 personnel delivering IT Support Services;Managing IT support services across 200 locations;Managing up to 3,500 servers in a hybrid environment, and 2,000 network nodes.

+ Must possess a bachelor’s degree in information technology, computer science, engineering, or relevant technical degree.

+ At least 6 years of proven experience managing a program with at least 100 personnel delivering Infrastructure and Operations Support Services in geographically distributed locations.

+ At least 10 years of related experience leading and managing large scale IT programs, including service delivery contracts, mission critical programs, IT infrastructure systems and solution development.

+ PMP Certificationor equivalent,PgMPcertification preferred.

Clearance:

+ Must be a United States citizen and clearable for a Public Trust

About Tyto Athene

Compensation:

+ Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

+ Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Submit a Referral (https://careers-gotyto.icims.com/jobs/1642/program-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834326889)

**Location** _US-DC-Washington_

**ID** _2026-1642_

**Category** _Information Technology_

**Position Type** _Full-Time_