• Program Manager

    Tyto Athene (Baltimore, MD)


    Description

    Tyto Athene is seeking a **Telecommunications Program Manager** to support the Social Security Administration's Telecom Program and telephony systems, an enterprise-class VoIP, MS Teams PBX and Unified Communications solution, across all CONUS/OCONUS locations.

    Responsibilities:

    + **Project Planning and Management** : Develop comprehensive project plans that outline timelines, milestones, and resource allocation. Ensure projects are completed on time and within budget.

    + **Team Coordination** : Manage and coordinate the efforts of various teams, including engineers, technicians, and contractors, to ensure effective collaboration and communication throughout the project lifecycle

    + **Risk Management** : Conduct risk assessments and develop contingency plans to mitigate potential issues that may arise during the project.

    + **Quality Assurance** : Ensure that project deliverables meet quality standards through regular quality checks and managing quality assurance processes.

    + Ability to Analyze and Audit invoice patterns.

    + Reviewing, analyzing, and providing a summary report on service provider statements.

    + Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same.

    + Supervise Processing and tracking MAC (Move Add Change ) order requests.

    + Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.

    + Ability to read and decipher carrier invoices and customer service records.

    + Capturing key circuit and service attributes to update and maintain Telephone Management System inventory database.

    + Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.

    + Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.

    + Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.

    + Ensure proper, timely and accurate invoice processing.

    + Other tasks as deemed necessary by the Program Manager or designated Government project lead.

    Qualifications

    Required:

    + Obtain (through SSA) Public Trust (Suitability) government clearance

    + PMP Certification or equivalent education/experience

    + Bachelor's degree (BS/BA) in Communications or equivalent work experience

    + Minimum of 5 years’ experience in telecom customer service

    + Must have at least 2 years’ experience working with SharePoint Online and Office 365

    + Solid understanding of Excel functions and formulas at an intermediate level

    + Must be willing to work at customer site in Baltimore, MD.

    + Experience working with LECS (Local Exchange Carrier System)

    + Experience with Ordering and Billing Services

    + Knowledge of wireline telecom circuits and services

    + Must be able to independently work on a project and have initiative to communicate internally and externally

    + Detail-oriented with strong analytical skills

    + Problem solver with entrepreneurial attitude

    + Ability to navigate basic computer systems and work in Microsoft Excel at mid-level

     

    About Tyto Athene

    Compensation:

    + Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

    Benefits:

    + Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

     

    Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

     

    At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

     

    Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

     

    Submit a Referral (https://careers-gotyto.icims.com/jobs/1643/program-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834326889)

     

    **Location** _US-MD-Baltimore_

    **ID** _2026-1643_

    **Category** _Information Technology_

    **Position Type** _Full-Time_