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Northern Light Health

Department: Quality Management

Position is located: Cianchette Professional Blding

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:00 AM to 3:30 PM

Summary:

The Patient Safety Specialist serves as a central expert in Northern Light Health’s Safety Event Reporting system, applying risk management principles to enhance data driven decision making and organizational learning. This role designs and builds analytical dashboards that drive insights across key domains including Patient Safety, Employee Safety, Service Feedback, Quality and Peer Review. The Specialist partners with internal teams and the Patient Safety Organization (PSO) to bring national best practices and regulatory standards into our health system’s safety framework. Through optimizing workflows, modules and safety structures, this position ensures a proactive, transparent and high reliability approach to safety across the enterprise by informing leaders and communicating across our organization.

Responsibilities:

+ System expert and administrator for Northern Light Health’s Safety Event Reporting System; ensuring accurate event capture, data integrity and optimal system performance across all member organizations. Collaborates with vendor to make updates to platform, aligning with national best practice and a proactive safety culture. Communicates downtime and anticipates any issues that may arise, providing risk mitigation strategy and action plans.

+ Works with vendor and Northern Light Health leadership to curate, build and maintain both client and subscriber dashboards that visualize safety trends, performance metrics and key risk indicators to support data driven decision making.

+ Builds and aligns shared searches, ensures appropriate access and communicates changes and data availability to quality and operational leaders.

+ Serves as primary facilitator and support to HRP Governance Team, communicating risks, requests and changes while collaborating with leadership to develop meaningful agendas, sound decision making and ensuring alignment with Team Charter and principles.

+ Applies risk management principles to identify patterns, assess root causes and recommends mitigation strategies that reduce harm and improve system safety. Collaborates with Process Improvement Specialists to ensure implementation and follow through.

+ Collaborates with clinical, quality and operational leaders to create and optimize workflows within all modules as well as to ensure timely and thorough leader review. Updates modules to align with vendor recommendations and ensures adequate maintenance and upkeep for reliable end user process and experience.

+ Leverage insights from the Patient Safety Organization and High Reliability Platform communities, networking with other organizations to identify best practice.

+ Develop and deliver education and training for staff and leaders on effective event reporting, safety culture, data analysis and system use. Ensures standardization of data collection and serves as central expert and resource.

+ Monitor and evaluate safety metrics to identify trends, track progress and report findings to leadership.

+ Serves as IT support within Safety Event Reporting system as well as PSO, ensuring adequate and appropriate permissions and access to cases, alerts, data and dashboards. Updates with change in employee roles and structures and is responsible for monitoring IAM, Teams and Service Now Requests.

+ Promote a culture of safety and continuous learning by fostering transparency, accountability and collaboration across the organization. Standardizes approach to event review and follow up and gains buy in on a system wide level.

+ Other Duties as assigned

Other Information:

Competencies and Skills

+ Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

+ Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

+ Adobe Acrobat

+ Electronic medical record software.

+ Cyber Security

+ Experience with MySQL, Oracle, SAP, SQL Server.

+ Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

+ Experience supporting hardware including computers, laptops, network devices and telephones.

+ Human Capital, Supply Chain and Financial Software.

+ Types at 60+ words per minute. (only to be used as a condition of employment)

+ Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.

+ Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

+ Word processing, spreadsheets, data entry, database experience and other computer related skills.

+ Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

+ Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.

+ MS Teams

+ Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

+ Multi-line phone, scanner, photocopier, fax, and internet.

+ OneNote

+ Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

+ Experience supporting software issues that includes remote troubleshooting capabilities and installation assistance.

+ Business intelligence and data analysis software.

+ Troubleshooting

+ Experience in developing a website for the internet/intranet.

+ Zoom

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

+ Required Registered Nurse

Education

+ Required Bachelor's Degree

Required Experience

+ 5 year/years of Clinical Experience

+ 5 year/years of Relevant Work Experience

+ 2 year/years of Technical Experience

Working Conditions

+ Work with computers, typing, reading or writing.

+ Prolonged periods of sitting.

Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services

Position Patient Safety Specialist/RNLocation Req ID 85666