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What you'll bring to the team

**Be the First Smile. Lead the Magic.** ✨

The Admissions Shift Lead is the hero behind every smooth, safe, and welcoming guest arrival. From managing queues during peak moments to coaching a high-energy team, this role ensures every guest’s visit starts on a high note.

If you thrive in fast-paced environments, love leading people, and are passionate about creating unforgettable experiences for families and children, this is your chance to step into a visible leadership role with room to grow.

Qualifications & Experience

What You’ll Do:

As an Admissions Shift Lead, you’ll balance hands-on leadership with guest-facing action. You won’t just supervise—you’ll jump in, support your team, and keep operations running seamlessly.

Day-to-day, you will:

+ Lead the daily operation of the Admissions Department, ensuring safe, efficient, and guest-ready entry at all times.

+ Assign, guide, and support front-line hosts throughout the shift.

+ Actively manage queues and guest flow during busy periods.

+ Lead by example by stepping into host positions when needed.

+ Deliver exceptional guest service and handle guest recovery situations with confidence and care.

+ Uphold and enforce all health, safety, and operational standards.

+ Coach, motivate, and recognize team members to drive engagement and performance.

+ Support training across areas such as ride safety, food safety, retail standards, and profit protection.

+ Partner with other departments to resolve issues quickly and keep the guest experience seamless.

+ Assist with scheduling, inventory, stocking, and team engagement when not duty managing.

What We’re Looking For:

We’re looking for an energetic, people-first leader who enjoys being on the floor and making an impact in real time.

You’ll be successful if you have:

+ A high school diploma or GED (college coursework or degree preferred).

+ At least 6 months of experience in attractions, entertainment, hospitality, retail, or other guest-facing roles.

+ Previous experience leading, training, or mentoring team members.

+ Strong communication skills and a positive, outgoing leadership style.

+ A genuine passion for creating magical experiences for children and families.

+ Comfort using point-of-sale and basic office systems.

+ The ability to stay organized, calm, and guest-focused in a fast-paced environment.

+ Flexible availability, including weekends, holidays, and peak seasons.

Benefits

Why You’ll Love Working Here

The Perks of the Magic** **✨

+ 🎡 **Fantastic Health Coverage:** Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

+ 🌴 **Generous Paid Time Off:** Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

+ 🎟️ **Merlin Magic Pass:** Share the fun with free entry for you, your family, and friends to our world-famous attractions.

+ 🏆 **Recognition and Rewards:** Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

+ 💰 **401(k) Savings Plan:** Build your future with our company-matched retirement program.

+ 🎓 **Tuition Assistance:** Pursue your passions with educational support and reimbursement programs.

+ 🚀 **Growth and Development:** Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $15.73/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/11034/admissions-lead---cluster/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-MI-Auburn Hills_

**Job ID** _2025-11034_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _Peppa Pig World of Play Michigan_