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As a Senior Product Manager you will be responsible for defining and driving the product roadmap in alignment with the product vision and objectives and key results. You will collaborate with Product Owners to gather input and refine priorities. Your role will involve integrating usability studies, customer research, and data/AI standards into product requirements to ensure a customer driven, high impact, and compliant design. You will define and maintain end-to-end product journeys, identifying data input/output needs and aligning with value stream goals, while ensuring the customer experience meets standards set by the Customer Advocacy Center of Excellence.

You will

+ Identify and drive continuous improvement of business processes impacting product success

+ Partner with business leaders and change management teams to define product business value, support messaging and customer outreach

+ Define data input and output requirements for end-to-end product journeys, aligning with value stream and business goals

+ Find opportunities to refine business processes impacting product success, fostering a culture of continuous improvement based on data

+ Collaborate with Value Stream Leaders (VSLs) to enhance business processes at the product level, using AI and automation

+ Work with Data/AI SMEs to ensure compliance with data and AI standards

+ Partner with business leaders to establish product business value, support messaging, communication, and customer outreach

+ Ensure organizational readiness and change management are aligned with product delivery timelines

+ Identify, manage, and resolve dependencies and risks across teams and products

+ Define, maintain, and track product-level objectives and key results, ensuring alignment with Value Stream goals and milestones

You have

+ Bachelor’s degree or equivalent work experience

+ A minimum of 10 years of experience in product management or a related field

+ Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards

+ Strong knowledge of product journey mapping, business operational improvement, and objectives and key results management.

+ Experience working with cross-functional teams and managing complex projects

+ Excellent communication and teamwork skills with the ability to influence others and work effectively

+ Ability to manage multiple tasks and maintain timely progress

_Required Skills In:_

+ Continuous Improvement Management

+ Objectives and Key Results

+ Product Road Map Development

+ Product Vision

+ User Research

Location & Travel

+ The primary location for this position is Bethlehem, PA or Pittsfield, MA.

+ Position will require occasional travel.

Salary Range:

$126,910.00 - $208,495.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

Visa Sponsorship:

Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.