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Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative II to support the office in Harrisburg.

We are seeking to recruit an individual with previous office experience; medical office experience will be given priority. Must have Microsoft Office experience and exceptional customer service skills.

Our office is fast paced, but very friendly. We have a great working relationship amongst the team and with our providers. Must possess flexibility to thrive in a department that is undergoing changes. A dedication to serving the sensitive population under our care is crucial.

Schedule is Monday-Friday 8:00am-4:30pm, no holidays, no weekends

This position will require 25% travel to another office to provide coverage.

Excellent benefits, on-site parking, a pleasant work environment, and a friendly team are just a few of our perks. Apply today!

Responsibilities:

Coordination of Personnel and Functions:

+ Coordinates front office staff in performance of daily functions.

+ Provides training to new staff, and acts as a lead resource.

+ Conducts periodic update meetings with front office staff.

+ Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.

+ Attends customer relations training, when appropriate.

Registration:

+ Obtains and verifies demographic, financial and guarantor information.

+ Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.

+ Verifies patient insurance coverage with proper identification.

+ Obtains and validates patient guardianship and ensures appropriate documentation.

+ Provides for patient confidentiality and privacy at all times.

Telephone Responsibilities:

+ Answers the telephone promptly, with a clear focus on customer service.

+ Returns phone calls to patients as directed by providers-documents in patient record.

+ Takes message from the patient for the providers.

+ Transfers calls regarding medical concerns to appropriate clinical personnel.

+ Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.

Administrative/Office Support:

+ Process co-payments and payment of services, according to office procedure and reconciles account balances.

+ Review and correct financial system error reports on a daily basis and as needed.

+ Generates & send letters to patients as directed by the providers.

+ Faxes documentation to requested parties.

+ Completes patient checkout and schedules follow-up appointment.

Customer Service:

+ Works with patient to resolve problems.

+ If unable to resolve the problem, directs the patient to the Manager.

+ Observes and facilitates patient throughput and notifies appropriate chain of command.

Secondary Duties:

+ Performs other duties as assigned.

Patient Service Representative II

+ High School graduate or equivalent.

+ Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years' experience in an ambulatory care office or outpatient care facility.

+ Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.

+ Accuracy and attention to detail are extremely important.

+ Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment.

Preferred:

+ Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.

+ Knowledge of Medicaid, Medicare and private insurances plans.

+ Knowledge of insurance verification systems.

+ Previous team leader or supervisory experienceLicensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran