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Family Assistance Liaison

**Job Number:** 295

**Salary:** $29.76 - $44.64

**Department/Office:** Coroner's Office

**Division:** Coroner's Office

**Location:** 13101 E. Broncos Pkwy., Centennial, CO, 80112

**Job Type** : Hourly Full-Time

**Posting Date:** 01/06/2026

**Closing Date:** 01/20/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

GENERAL DESCRIPTION OF JOB:

The Coroner’s Family Assistance Liaison supports the Coroner's Office during the investigation of sudden deaths and providing advocacy and support to the family.

DUTIES:

+ Functions as a direct point of contact and liaison to the bereaved: answers questions, explains office policies, discusses autopsy results, and makes referrals in a timely manner.

+ Provides crisis intervention and advocacy for families; identifies resources and makes referrals to appropriate community agencies, crisis intervention services, victim assistance, grief counseling services, or other resources, as appropriate.

+ Educates families on the coroner process and procedures.

+ Acts as a liaison to update families on case status and deliver proactive communication to family members.

+ Participates in the Colorado Child Fatality Prevention System working to prevent injury and violence related deaths among infants, children, and youth.

+ Participates in public health programs and aids in data collection and distribution, and ensures the Office complies with death reporting requirements (to include the Colorado Violent Death Reporting System, State Unintentional Drug Overdose Reporting System, and Colorado Child Fatality Prevention System).

+ Builds partnerships with community organizations focused on mental health, prevention, and related issues.

+ Liaisons with public administrator and human services for disposition of remains when body is unclaimed or family is unable to coordinate disposition.

+ Monitors unclaimed or unidentified decedents, updates NAMUS or other relevant databases, and ensures correct legal next of kin has been notified.

+ Evaluates program impact, identifies community needs, and recommends service improvements, including development of materials for family support and outreach.

+ Tracks feedback from family members to propose and assess changes to policies, procedures, and workflows for greater effectiveness.

+ Coordinates the release of deceased individuals and their personal belongings.

REQUIREMENTS:

+ Communicate clearly and concisely, both verbally and in writing, with empathy and compassion. Effective public speaking to groups of varied interests and backgrounds.

+ Skilled in addressing complex or sensitive issues with professionalism and empathy.

Behavioral Competencies (these are required for all positions at ACG):

Accountability

Accessibility

Inclusivity

Integrity

Education and Experience:

+ Bachelor’s degree in Social Work, Counseling, Family Studies, Psychology, Criminal Justice or another closely related behavioral or social science field.

+ 3+ years of victim advocacy, social work, crisis intervention and/or another closely related field which includes case management experience.

+ Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

+ Master’s degree in social work, clinical psychology, or related field

+ Coroner’s Office, Funeral, or Bereavement Experience

+ Bi-Lingual (Spanish)

Additional Pre-Employment Requirements:

+ Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

Post-Employment Requirements:

+ Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check

+ Successful completion of bi-annual Colorado Justice Information System (CJIS) training.

+ Incumbents must be available for emergency events and available to work on-call as needed including evenings, holidays and weekends.

+ Recognizes the diversity of individuals and populations including cultural, environmental, historical, social, and structural frameworks affecting the needs of a family.

+ Maintains effective working relationships with peers, customers, and leadership.

+ Knowledgeable in legal/medical terminology, coroner services, and applicable laws/regulations.

+ Familiar with community resources for referral support.

WORK ENVIRONMENT:

+ Work is generally performed in a standard office environment.

+ Incumbent will experience frequent contact to autopsy and laboratory environments with potential exposures to noxious odors and sights, communicable diseases, radiation, chemicals, and related hazards.

PHYSICAL DEMANDS:

+ Spends 75% of the time sitting and 25% of the time either standing or walking.

+ Occasionally lifts, carries, pulls or pushes up to 25 lbs.

+ Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs., including using autopsy tables to move deceased bodies

+ Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

+ Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.

+ Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.

+ Visual capacity enabling constant use of computer or other work-related equipment.

+ Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).

+ OSHA WARNING: This position has been determined to be a HIGH exposure risk to "biohazards" associated with blood-borne pathogens including HIV (AIDS), HBV (hepatitis B) virus, and HCV (hepatitis C) virus, and air-borne transmissions of TB (tuberculosis). Members are advised that exposure to a "biohazard" may result in severe illness or death.

+ Members are required by agency policy to use protective equipment and clothing and will be respirator fit-tested. Hepatitis B immunization and annual tuberculosis screening test are required. Inoculation may be required to prevent or treat exposures to "biohazards".

Definitions:

+ Occasionally: Activity exists less than 1/3 of the time.

+ Frequently: Activity exists between 1/3 and 2/3 of the time.

+ Constantly: Activity exists more than 2/3 of the time.

_** Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities._

_** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party._

Employee Benefits Summary Brochure (https://files.arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Benefit\_Summary.pdf)

**Nearest Major Market:** Denver