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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

Locations

Stanford Health Care

What you will do

+ Primary Function:Patient Interaction and RegistrationGreeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with questions about appointments, payments, billing, and schedules.Patient Escalations: Identifies and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.

+ Administrative Tasks and Documentation:Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.Documentation Management: Manage faxes, mail, file documentation, and maintain databases.Systems Use: Process forms and utilize phone and electronic medical records systems.

+ Communication and Coordination:Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.Provider Coordination: Communicate scheduling preferences and urgent needs with providers.

Education Qualifications

+ High school diploma or GED equivalent

Experience Qualifications

+ Entry Level – No previous experience required

Required Knowledge, Skills and Abilities

+ Knowledge:Knowledge of Windows-based office software, computers, and operating systems

+ Skills:Strong written and phone/verbal communication skillsPhone skills, including familiarity with complex or multi-line phone systemsStrong time management and organizational skillsAbility to solve problems and manage multiple priorities

+ Abilities:Actively listen to patients and colleaguesProvide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalismAdjust communications to fit the needs and level of understanding of the receiverExercise calmness in stressful situationsAssist with welcoming & orienting new PAS staff membersDemonstrate exemplary customer service and acts as a liaison between the front and back office

Licenses and Certifications

+ None required .

Physical Demands and Work Conditions

Physical Demands

+ Frequent (please list each item under Comments). _Constantly perform desk-based computer tasks involving frequently sitting. Occasionally stand/walk, reach/work above shoulders, use a telephone, sort/file paperwork, lift/carry/push/pull objects that weigh up to 10 pounds.Rarely twist/bend/stoop/squat, knee/crawl_ _Work is primarily performed in an office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job_

Blood Borne Pathogens

+ Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._

_You will do this by executing against our three experience pillars, from the patient and family’s perspective:_

+ Know Me: Anticipate my needs and status to deliver effective care

+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

+ Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $33.28 - $37.35 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .