"Alerted.org

Job Description

We are seeking a highly experienced Business Change Manager to support telecom service providers in large-scale OSS transformation programmes. You will drive successful organisational transition, cross-functional alignment, and sustainable change embedding to enable customers to fully leverage Blue Planet's intelligent automation solutions - including network inventory, service orchestration, assurance, and analytics -for operational efficiency and agility.

This is a customer-facing leadership role requiring a confident professional who can engage effectively with stakeholders across multiple teams and levels, often in complex, matrixed telecom environments.

Compensation:

$50/hr to $60/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Proven experience leading business change workstreams in large-scale transformation programmes within telecommunications service providers, with specific exposure to OSS/BSS or network operations transformations highly preferred.

• Strong understanding of agile operating models and experience integrating change management into agile/DevOps delivery.

• Demonstrable experience applying structured change management methodologies such as Prosci (ADKAR), Kotter, APMG, or similar BCM frameworks.

• Expertise in building and driving change champion/agent networks to support adoption and reinforcement.

• Demonstrable ability to define and document new ways of working, operating models, governance forums, and processes.

• Experience developing and delivering business readiness, training, communications, resistance management, and sustainment plans.

• Excellent stakeholder management skills with the ability to influence and align cross-functional teams in complex telecom environments.

• Strong leadership and team management capabilities.

• Excellent communication, facilitation, and relationship-building skills.

• Experience with OSS platforms (e.g., inventory, orchestration, assurance) or network automation tools is highly desirable.

• Prosci certification (or equivalent such as CCMP) is highly desirable.