• Digital Content Operations Coordinator

    Insight Global (Beaverton, OR)


    Job Description

    Insight Global is hiring an Audience Build Specialist to work onsite at our largest retail clients in the Pacific Northwest (PNW). The specialist will be responsible for executing all audience builds within our Targeted Communications (Comms) executions. This role involves close collaboration with the team to develop and implement new process improvements, while also partnering with North America (NA) Marketing and Global Audience partners.

    Key Responsibilities:

    - Collaborate with the Content Operations Production team to ensure smooth operations.

     

    - Act as the first line of defense for any issues related to Fan Out or other audience file problems, working to mitigate these issues promptly.

     

    - Create and manage audiences in Adobe Experience Platform (AEP) to support targeted email and Nike app communications.

     

    - Maintain quality assurance (QA) audiences in Adobe Workbench (AWB), transitioning to AEP as needed.

     

    - Serve as the Adobe Subject Matter Expert (SME).

     

    - Act as the point of contact (POC) for external partners, including Customer Data Management (CDM) and global teams.

     

    - Handle incident triage and follow up on tickets related to audience incidents.

     

    - Assist in improving audience processes and hold partners accountable for standardized briefing and audience Service Level Agreements (SLAs).

     

    - Attend and actively participate in all required meetings, both for North America and Global Owned initiatives.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - Strong experience with Adobe Experience Platform (AEP) and Adobe Workbench (AWB).

     

    - Excellent problem-solving skills and ability to act quickly in high-pressure situations.

     

    - Proven ability to collaborate effectively with cross-functional teams and external partners.

     

    - Strong organizational skills and attention to detail.