• OCM

    Insight Global (San Diego, CA)


    Job Description

    We are seeking an experienced Organizational Change Manager (OCM) to partner with our IT team responsible for frequent feature enhancements and system upgrades. This role is critical in improving readiness processes, bridging communication between IT and business stakeholders, and ensuring smooth adoption of changes in a fast-paced environment with complex integrations.

    Key Responsibilities

    Readiness Assessment & Process Improvement

     

    Evaluate existing readiness assessments and identify gaps.

     

    Design and implement improved readiness frameworks or optimize current processes for effectiveness.

     

    Stakeholder Engagement & Communication

     

    Act as the liaison between IT and business teams.

     

    Translate technical changes into clear, layman-friendly language for business stakeholders.

     

    Gather business feedback and return to IT with specific, actionable insights.

     

    Develop and execute communication strategies (email campaigns, meetings, status updates) to keep all parties informed.

     

    Risk Identification & Impact Analysis

     

    Identify, log, and track risks related to feature enhancements and upgrades.

     

    Analyze business impact and surface issues early to prevent disruptions.

     

    Provide PMs with clear direction and mitigation strategies.

     

    Coordination (Training & Enablement)

     

    While not delivering training directly, coordinate training logistics and ensure readiness for impacted teams.

     

    Support PMs and SMEs in scheduling and communicating training sessions.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    -Change Management Expertise

     

    -Exceptional ability to simplify technical concepts for non-technical audiences.

     

    -Proficient in identifying risks, assessing impacts, and advising on mitigation strategies.

     

    -Hands-on experience with ERP projects (Infor, SAP, or similar)

     

    -Collaboration & Stakeholder Management