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Job Description

Develop, coordinate, and maintain training programs to support operational quality. Create and update training materials, including manuals, job aids, guides, presentations, and e-learning content. Support trainers, supervisors, and subject matter experts in delivering consistent training content. Identify gaps in training or procedures and recommend corrective actions. Assist in developing tools and metrics to measure training effectiveness and procedural compliance. Serve as a resource for staff regarding procedures, training requirements, and quality standards. Coordinate with leadership and operational teams to ensure smooth implementation of updates. Acts as a liaison with program Business Analyst to communicate system needs and changes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Experience developing training materials

-Experience conducting training for databases/softwares

-4+ years of strong Microsoft Suite Experience Childcare Database experience