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Job Description

• Manage and support MyChart operations, ensuring smooth functionality and user satisfaction.

• Contribute to the growth and development of Care Companion features.

• Ensure clinical accuracy in self-triage and tune-up e-check-ins and questionnaires.

• Work on Epic's video client integration.

• Handle tasks related to new upgrades, with one currently in the works and another in July.

Collaborate with marketing and digital experience teams to enhance patient engagement.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of MyChart Analyst experience

• Epic MyChart Cert for 5+ years

• Upgrade experience

• Troubleshooting/Investigation experience

- Questionnaire and E-Check In experience • Epic Ambulatory and/or Cadence Cert

• Care Companion/Care Journey experience preferred

• Hello World experience preferred

• Growth and integration experience preferred

• AI experience preferred

• Strong organizational skills

Very detail-oriented