• Customer Service Representative

    Insight Global (Marietta, GA)


    Job Description

    Insight Global is looking for a Customer Service Representative for a client in Marietta, GA. This role pays between 17.50-19.50/hr. and will require you to go into the office 5 days a week from 8-4.

    Day to day:

    • Assist customers and business partners via telephone and email

    • Handle customer complaints in a calm, professional manner

    • Diagnose, assess, and resolve problems or issues

    • Monitor progress of delivery routes

    • Scan haul-away pods and verify stamps

    • Process changes or cancellations to delivery orders

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

    • At least 1 year of customer service experience • High school diploma or equivalent

    • 1-year related experience preferably within a call center environment

    • Strong customer service skills and the ability to satisfactorily resolve issues

    • Solid ability to multitask with exceptional organizational skills

    • Ability to thrive under pressure while delivering solutions that exceed customer expectations