"Alerted.org

Job Description

About the Role

Our client is undertaking a major contact center transformation, migrating from Avaya to Cisco and integrating enterprise analytics, sales, and network strategies. We are seeking a Business Solutions Architect who can design and orchestrate solutions across multiple value streams, ensuring seamless integration and proactive risk mitigation.

This is not a traditional project management role—while PM experience is helpful, the priority is solution architecture and enterprise impact mapping.

Key Responsibilities

• Lead solution architecture for contact center migration, ensuring alignment with enterprise strategy.

• Analyze and anticipate impacts across commercial, network strategy, IT, product, and analytics/reporting value streams.

• Collaborate with IT leadership and business stakeholders to validate technical feasibility and integration points.

• Partner with cross-functional teams to ensure smooth execution and proactive issue resolution.

• Provide architectural guidance while supporting project coordination as needed.

Ideal Candidate Profile

• Business architect mindset with technical depth in contact center solutions.

• Skilled in stakeholder engagement and enterprise impact analysis.

• Comfortable working in a fast-paced, evolving environment with multiple moving parts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Proven experience in contact center technology (design, migration, or optimization).

• Strong SAP expertise (preferred over Salesforce if only one is present).

• Ability to articulate enterprise-level impacts and drive cross-functional collaboration. • Salesforce experience alongside SAP.

• Familiarity with Cisco/Avaya migrations.

• Exposure to Microsoft Project or similar PM tools (not core to this role).