• Help Desk - INTL Chile

    Insight Global (Houston, TX)


    Job Description

    Provide general IT infrastructure, software and system support to end users through telephone, remote desktop support, printed reports and in person.

     

    Resolve IT related issues in a timely manner and ensuring they are properly logged in service management tools

     

    Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data.

     

    Manage issues to resolution within the IT support management systems.

     

    Enhance support documentation and issue / solution database.

     

    Install new software and maintain and / or upgrade existing software.

     

    Evaluate and replace or repair hardware.

     

    Install and configure new hardware

     

    Resolve basic communication issues.

     

    Maintain procedures and solution documentation related to issues.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    3+ years of experience in a technical support role

     

    Proficient with Active Directory, (group policies, rights, etc.)

     

    Experience ServiceNow ticketing system (receviing tickets both through ticketing system and email)

     

    Experience troubleshooting Level 1 issues and assigning tickets to appropriate team if escalated