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Job Description

Under general supervision, provide technical software, hardware and network problem resolution to all technology users by performing question/problem diagnosis and guiding users through step-by- step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist other technicians as call volume permits; assign more complex end-user problems to appropriate support groups; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. This individual will join a 5 person team and work onsite 4 days out of the week with one telework day. The standard technician will receive 10 - 50 tickets a day depending on the projects that the University is working on.The target pay rate for this position is between $20-25/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Associate Degree and 2-3 years related experience

- Operating Systems: Proficiency in supporting Microsoft operating systems, specifically Windows 10 through the current Windows 11 OS and even our Mac Environment (Not required but a plus).

- Remote Support: Proven ability to provide technical assistance and resolve user concerns effectively in a remote environment and over the phone.

- Helpdesk Tools: Experience using standard

- Helpdesk remote support tools. (Service Now). Not required but a Plus

- Core Systems: Familiarity with Active Directory for user and group management, proficiency with password reset tools, and working knowledge of Microsoft Office applications.

- Great customer service skills Experience in a higher educational environment preferred

Bachelor's Degree

VSU Alumni