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The application window is expected to close on: 1/16/26

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Members of the Legal organization at **_select locations_** will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

Location preferences for NC, TX, IL, GA, NY. Preferably East Coast.

Meet the Team

Cisco’s Legal Operations team powers the Legal Department by streamlining processes, implementing innovative tools, and using data-driven insights to enable delivery of high-quality legal services. We partner closely with attorneys as well as business and technical teams to help the department operate at its best – aligned, effective, and ready to support Cisco’s strategic goals.

Your Impact

This is an exciting opportunity to join the Cisco Legal Operations team as we reimagine and transform departmental operations through modernization, automation, and innovation. As a Legal Operations Business Operations Manager, you will play a key role in solving operational challenges and uncovering opportunities to elevate how our department works.

In this role, you will:

+ Partner with legal and multi-functional stakeholders to map current processes, define future-state needs, and align requirements with strategic goals and modern solutions (including Salesforce-based applications).

+ Identify and prioritize automation opportunities, contributing to the design and ongoing improvement of technology-driven solutions that boost efficiency, accuracy, and scalability.

+ Develop clear user stories, documentation, and acceptance criteria to support successful solution delivery.

+ Design and deliver efficient no-/low-code workflows using leading process automation tools.

+ Serve as a key liaison between business and technical teams to ensure solutions are feasible, aligned with objectives, and deliver measurable value.

+ Demonstrate new capabilities and lead user acceptance testing, including creating test plans, scripts, and supporting activities that promote quality and adoption.

+ Create and maintain user documentation, training materials, and process flows to support smooth onboarding and long-term adoption.

+ Apply structured project management practices to plan, lead, and track multiple initiatives, providing clear and timely updates to stakeholders throughout the project lifecycle.

Minimum Qualifications

+ Bachelor's degree in Business Administration, Information Technology, Finance, or a related field, or equivalent professional experience.

+ 5+ years of experience in Business Operations, Legal Operations, or a similar role, with a strong focus on process improvement, automation, and technology enablement within a legal or highly regulated environment.

+ Experience evaluating, implementing, and optimizing legal technology solutions, such as Salesforce-based applications, e-billing systems, Contract Lifecycle Management (CLM) platforms, and AI-enabled tools.

Preferred Qualifications

+ Knowledge of Agile methodologies and experience working in an Agile development environment.

+ Confirmed ability to capture, analyze, and document complex business and functional requirements and translate them into clear, actionable plans.

+ Strong analytical and problem-solving skills, with the ability to break down and simplify complex issues.

+ Experience with workflow automation tools such as Tonkean, Checkbox, Ironclad, Onit, or similar enterprise-grade platforms.

+ PMP® Certification or equivalent project management credentials.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $109,300.00 to $145,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

+ 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

+ Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

+ Additional paid time away may be requested to deal with critical or emergency issues for family members

+ Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;

+ 1% of incentive target for each 1% of attainment between 75% and 100%; and

+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$132,300.00 - $200,100.00

Non-Metro New York state & Washington state:

$117,300.00 - $219,300.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.