• Sr Client Services Consultant

    MetLife (Aurora, IL)


    Location - Tampa: Florida or Aurora, IL

     

    Open to internals commutable to a MetLife office

    Role Value Proposition:

    MetLife is leading growth in Specialty Market relationships.  We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization.  In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.  Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.

    Job Description:

    The Sr. Client Services Consultant will be responsible for the end-to-end client experience for a block of Jumbo-sized PEO relationships that range from 10,000 to over 100,000 eligible members and have over $10M in annual premium.

    Functional Responsibilities:

    * Overall accountability for client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams

    * Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

    * Respond to customer needs proactively

    * Leads and participates in both customer- and internal-facing presentations and meetings.

    * Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

    * Participate in client account audits and strategic planning process.

    * Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

    * Perform other related duties as assigned or required.

    * Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

    * Provide mentorship, guidance and training to other team members

    Essential Business Experience and Technical Skills:

    Required:

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    High School diploma

     

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    Expert knowledge of group products, services and systems.

     

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    Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

     

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    Ability to consistently meet tight deadlines and work under pressure

    Preferred:

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    Bachelor’s degree

     

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    10+ yrs. related experience

     

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    Prior experience in the PEO industry

     

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    Extensive oral/written communication skills

     

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    Advanced problem solving and analysis

     

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    Expert knowledge of group products, services and systems

     

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    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.