• Fitness Center Service Desk Attendant

    Novant Health (Wilmington, NC)


    What We Offer

     

    The Service Desk Attendant is responsible for operating and maintaining the Employee Fitness Center Service Desk, the hub of the fitness center. An integral role, the Service Desk Attendant communicates a wide variety of information and provides excellent customer service to Employee Fitness Center members. Duties include matching member needs with appropriate staff, scheduling appointments, processing POS transactions, maintaining high levels of member satisfaction, and actively monitoring Employee Fitness Center and members to ensure safety.

     

    Must have an interest or background in physical fitness and familiarity with gym environment, to include, the use of various gym equipment

     

    This position is on-site in Wilmington, NC.

     

    •Monday - Thursday 2pm-10pm.

    •Eligible for Full Time Benefits

     

    What You'll Do

     

    + Greet members and guests in a professional and friendly manner

    + Check in members and verify memberships

    + Answer phones, emails, and respond to general inquiries

    + Enroll new members

    + Process payments and retail sales

     

    What We're Looking For

     

    Experience: One year of customer service experience required. Experience with physical fitness assessments and exercise instruction a plus.

     

    Education: 2 Year / Associate Degree, required. Minimum of 2 years of post secondary education. 4 Year / Bachelors Degree, preferred. Licensure / Certifications: CPR and First Aid certification preferred. Personal Trainer or Group Fitness Instructor certification is preferred.

    Additional Skills/Requirements (required):

    Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.

     

    Why Choose Novant Health?

     

    At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

     

    Job Opening ID

     

    135890