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Inventory Operations Returns Senior Supervisor – Job Description

What You’ll Do:

As an Operations Senior Supervisor, you will lead a high-performing team of pharmacy staff driving operational excellence through innovation, accountability, and continuous improvement. You’ll be responsible for fostering a culture of engagement, setting clear expectations, and empowering your team to deliver exceptional results while identifying and implementing strategies to reduce inventory waste and streamline processes.

Key Responsibilities:

+ Manage and mentor a team of pharmacy staff, promoting a collaborative and inclusive work environment.

+ Lead and support projects aimed at reducing inventory waste and enhancing operational workflows.

+ Collaborate with cross-functional teams to identify root causes of inefficiencies, clarify operational expectations and implement sustainable solutions.

+ Encourage team-driven ideas and pilot innovative approaches to improve service delivery and reduce costs.

+ Occasionally reviews recorded calls to verify technician-patient interactions, address complaints, and ensure adherence to service standards—identifying coaching opportunities when needed.

+ Investigates and resolves quality issues by analyzing system workflows and order handling processes to identify gaps in SOPs, technician errors, or procedural inconsistencies—using findings to guide corrective actions and process improvements.

+ Ensure compliance with regulatory and organizational policies related to pharmacy operations.

+ Set clear performance expectations and hold team members accountable through regular coaching, feedback, and development plans.

+ Foster a culture of ownership, innovation, and continuous improvement.

+ Monitor daily workflow and staff scheduling to ensure optimal coverage and productivity.

+ Review and analyze performance metrics to identify trends, drive accountability, and celebrate successes.

+ Conduct regular team meetings, and performance reviews to align goals and reinforce priorities.

+ Maintain open lines of communication with peers and leadership to share best practices and align strategic goals.

+ Manage employee time tracking, attendance, and scheduling with accuracy and fairness.

+ Maintain documentation of coaching sessions, performance reviews, and improvement plans.

+ Support staffing decisions and resource planning based on business needs and performance data.

What you’ll need:

+ High School Diploma or GED required

+ 4+ years of experience in inventory operations processing preferred

+ 2+ years of leadership experience required

+ Strong leader with emotional intelligence and ability to engage, enable, and develop staff

+ Proficient in PC-based systems including Microsoft Office, Excel, PowerPoint, SharePoint, Outlook, and Webex

+ Demonstrated ability to train, coach, and mentor staff with patience and clarity

+ Advanced problem-solving skills and ability to collaborate across departments to resolve complex issues with innovative solutions

+ Adaptable to dynamic environments with sound independent decision-making skills

+ Skilled in handling challenging conversations professionally

+ Proven experience supervising diverse teams, fostering accountability, and driving performance

+ Skilled in conflict resolution and performance management to support employee development and retention

+ Demonstrated success in identifying inefficiencies and leading process improvement initiatives

+ Experienced in translating organizational goals into actionable plans and delivering measurable outcomes

+ Strong communicator with ability to lead change, gain stakeholder buy-in, and maintain transparency

+ Uses operational metrics and employee feedback to guide decisions and support continuous improvement

+ Committed to delivering high-quality service aligned with client expectations and organizational standards

+ Experience with medication destruction protocols, especially in healthcare or pharmaceutical environments

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._