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Description

As a Credit Card Delivery leader, you will manage a team focused on executing initiatives that improve acquisitions, increase customer engagement, and elevate overall customer experience with our credit card products. This role requires strong leadership, operational expertise, and the ability to collaborate across business and technology teams to deliver impactful solutions. You will work closely with Credit Card product team, technology, and analytics partners to prioritize and deliver on the strategic vision of new products and services. Additionally, you will oversee the implementation of new capabilities and functionality to support evolving business and customer needs, ensuring alignment with organizational objectives and customer expectations.

Primary responsibilities include

+ Team Leadership: Manage and develop a team of professionals responsible for credit card delivery projects and system enhancements.

+ Project Delivery: Oversee end-to-end execution of credit card initiatives, ensuring alignment with product team requirements and delivery timelines.

+ Customer Experience: Drive improvements in acquisition strategies, engagement programs, and service enhancements to optimize customer satisfaction.

+ Cross-Functional Collaboration: Partner with product, technology, and analytics teams to deliver integrated solutions that meet business objectives.

+ Risk & Compliance: Maintain strong controls, adhere to regulatory requirements, and ensure operational integrity across all initiatives.

+ Continuous Improvement: Identify opportunities to streamline processes, enhance system functionality, and leverage automation for efficiency gains.

Qualifications, Education, Certifications and/or Other Professional Credentials

+ Bachelor’s degree or equivalent experience in Business, Finance, or related field.

+ 5+ years of experience in credit card operations, delivery, or product management.

+ Proven leadership experience managing teams and complex projects.

+ Strong understanding of credit card systems, functionality, and regulatory environment.

+ Excellent communication, problem-solving, and stakeholder management skills.

+ Familiarity with Agile methodologies and project management practices preferred.

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: Monday through Friday

Pay Transparency

The salary range for this position is $120,000- $130,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

01/23/2026