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Job ID: 5485916

JOB SUMMARY: The Technology Specialist provides technical support, maintenance, and repair of district technology systems and instructional equipment in a digital learning environment. This position supports students and staff by troubleshooting hardware, software, and audiovisual systems; managing device inventory; and assisting with the deployment and maintenance of district technology resources.

QUALIFICATIONS

+ High School diploma or equivalent

+ Associate’s degree in information technology or a related field preferred

+ Minimum of four years of experience in a technology support role

+ Valid Iowa driver’s license and ability to operate a motor vehicle

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

+ Configure, enroll, assign, inventory, and support student and staff devices, including iPads and computers.

+ Collaborate with teachers to promptly assess and address instructional technology needs.

+ Diagnose and resolve software issues; install, image, update, and maintain operating systems and applications on lab and classroom computers, including PLTW and Business lab images.

+ Diagnose and repair hardware issues, replacing internal components (hard drives, memory, batteries) and external peripherals (keyboards, mice).

+ Support and maintain instructional technology, including interactive flat panels, projectors, and audiovisual systems; assist staff with operation and troubleshooting.

+ Program and manage audiovisual switchers and inputs; replace projector lamps, filters and units as needed.

+ Maintain and troubleshoot printers and print servers, including toner replacement, jam resolution, network configuration, and queue management.

+ Provide technical assistance for computers, peripherals, and audiovisual equipment in classrooms, labs, and offices.

+ Repair equipment in-house or coordinate transport to outside repair facilities.

+ Perform routine cleaning, diagnostics, and preventive maintenance on district technology equipment.

+ Order, receive, inventory and stock technology equipment, supplies, and replacement parts.

+ Unpack, inspect, test, tag and prepare new equipment for deployment.

+ Maintain accurate records of work orders, repairs, inventory, and equipment histories.

+ Maintain working knowledge of network operating systems and basic WAN/LAN functionality.

+ Assist with the installation and deployment of new software, systems, and upgrades.

+ Engage in professional development to stay current with areas of responsibility.

+ Complete required training.

OTHER FUNCTIONS

+ Collaborate with technology colleagues to share best practices and troubleshoot challenges.

+ Perform other related duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES

+ Thorough knowledge of computer and mobile operating systems (Windows, macOS, iOS, Android), device management systems, and basic networking concepts

+ Proficient in Google Workspace, Microsoft Office Suite, Adobe Creative Suite/Cloud

+ Excellent communication, collaboration, and customer service skills

+ Excellent troubleshooting and prompt resolution skills

+ Ability to organize, prioritize, and document technical work

+ Ability to work independently with minimal supervision

In evaluating candidates for this position, Johnston Community School District may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

+ Frequent sitting, standing, walking

+ Moderate climbing, squatting, crouching, kneeling, bending and reaching above shoulder

+ Able to lift and carry up to 25 lbs., push and pull up to 50 lbs.

+ Able to travel within district

+ Primarily an indoor work environment in an office or school setting

+ Occasional exposure to outdoor weather conditions and electrical hazards